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Report: #786517

Complaint Review: Car-x - elgin Illinois

  • Submitted:
  • Updated:
  • Reported By: eli — elgin Illinois United States of America
  • Author Not Confirmed What's this?
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  • Car-x 175 Dundee elgin, Illinois United States of America

Car-x fabricated prices elgin, Illinois

*REBUTTAL Owner of company: Family Owned Car X in Elgin

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I am not new to automobile repairs. I checked the parts online first,as I could do this repair myself. I chose Car-X to do the work instead , thinking it would be worth it to have a National Guarantee.
The entire exhaust system for my auto would cost $165 from Rock Auto online.  Car-X quoted $1,047.
They quoted $344 for a pipe that cost $19. They said it was rare. This auto, a geo tracker,uses the same pipe for 10 model years. Rare,indeed.

The ,manager,while writing the quote kept hitting the "+" key. We who work on computers know that keeps adding . He did this while I stood there, possibly thinking I never used a computer to add numbers.

My advice to anyone needing work; do not use Car-X

This report was posted on Ripoff Report on 10/08/2011 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/car-x/elgin-illinois-/car-x-fabricated-prices-elgin-illinois-786517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Family Owned Car X in Elgin

AUTHOR: CAR X AUTO SERVICE - (United States of America)

POSTED: Tuesday, October 11, 2011

Here at Car X in Elgin we pride ourselves in nearly 3 decades of family ownership and have served the community fairly and without fail that entire time.

This consumer seems to be concerned with the + key. This key has millions of uses for millions of different programs, therefore it is quite impossible to just see a person using the keyboard and assume one knows exactly what the keystroke is doing. Our computer system uses the + sign to begin a new line for a part number or move to the next step in constructing an invoice. Secondly, there is no way being a locally owned small business, that we can compete with a large internet parts supplier. So, do we charge 1800% mark up as accused? absolutely not. Furthermore to narrowly compare our cost of goods to our quote is extremely inaccurate for a surplus of reasons. You are getting a no questions asked warranty on parts and labor, we incur a lot of additional costs during the repair, example the heavily rusted Geo in question would of most likely needed addition attention, for which we would have taken care of.

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