CARCHEX Ripoff Company BALTIMORE Maryland

My name is Brian Delman and I am a Customer Support Manager at CARCHEX. We understand why any customer would be unhappy when a claim is denied but we also think it’s important to state the facts around a customer’s complaint. 

At all times it is our priority to provide the highest level of Vehicle Protection Coverage available at a competitive price while delivering an outstanding customer experience, as was the case here with the 1998 Audi A8 with 102348 miles. The customer purchased the highest level of protection available given the year, make, and model of the vehicle. As always we provide our customer’s in advance of purchase a copy of the contract and time to review the agreement before deciding to purchase coverage. Not only did our Vehicle Protection Specialist accurately and transparently review the agreement with the customer but the customer logged in twice to our secure online website to review the agreement before purchasing.

Unfortunately, as per the contract, the Prop Shaft Seal and the Engine Speed Sensor are not listed for coverage on this contract and those were the specific items needing repair.

We have made multiple attempts to try and resolve this situation and assist the customer with the cost of repairs even though the contract administrator has correctly denied the repair claim based on the black and white terms of the contract. However, to date, we have not received any communication back from the customer. We remain willing to assist this customer should they return our calls to provide assistance.

As always, the CEO of CARCHEX, Jason Goldsmith, makes his information readily available on our website and every piece of communication that is sent to our customers. If you are ever in need of assistance you can reach him directly at CEO@CARCHEX.COM or by calling 1-877-227-2439 ext.  1449.