Carchex Deceptive Trade. Their report is different than actual condition. Internet

Don't be deceived by the BBB A+ rating (if it exists).  I could easily have filed a complaint through BBB but it wasn't worth my time.  I already owned the car.  Filing a BBB complaint won't solve that problem.  I find this much more effective.

In other words, people like myself aren't willing to invest all the time & effort it takes to file a complaint against Carchex on BBB.  That's the catch with their service & that's how they can get away with poor service.

Also, they can stick their lousy excuses up your you-know-what.  You didn't have to put the vehicle on a lift to test the emergency brake.  The emergency break inspection is something that is supposed to be covered under the inspection report.  In fact, the report was blatantly marked showing that the the emergency break was tested & worked.

However, the e-brake didn't even work.  It was completely in-operable.

In addition, you don't need to move anything other than open the back door to see that there was a whole the size of a quarter in the plastic paneling on the rear door.

This random person is just dreaming up excuses so they can continue to sucker people out of $100 with no regards as to if it will result in their customers making a bad purchase.

Don't be foolish & listen to the Carchex rebuttal.  The person who wrote it was never involved in the inspection and was not there when I received the vehicle.  They are writing the same BS that they write on their website.  I made the mistake of believing the BS on the website and look where it got me.

They have no credibility.

Thank you for the opportunity to respond to Shanes post. At CARCHEX we strive to achieve a positive customer experience with each transaction. We work very hard and have a dedicated staff of customer service professionals as well as a highly qualified network of automobile inspectors.

While it is unfortunate that Shane was dissatisfied with his inspection report, we feel that a quality inspection was performed on the vehicle. Many of the issues noted by Shane are not a part of the pre-purchase inspection given that it would require the vehicle to be placed on a lift and parts removed, which is not possible with a mobile inspection.

CARCHEX is Accredited by the Better Business Bureau and has earned an A+ rating by delivery a high level of service for the better part of a decade. If you have any questions you may contact our customer service department directly.

We also encourage responsible customers to review our testimonials from actual customers found at https://www.carchex.com/inspect/utility/Testimonials.aspx and our sample reports found at http://www.carchex.com/inspect/utility/sample.aspx.