Cellular-blowout.com Did not issue any refund or returned calls/ emails after contacting over 8 times in 3 months. Agoura Hills California

Do not purchase anything from this company. My father purchased a phone on their website, then decided to cancel it. They promised a refund that would be given in 2-3 weeks...nothing. My father sent 2 follow up emails and no response was given to him. I took over the hunt for our refund and I used their "contact us" feature that sends their Customer Service an email.

I finally get a response from them, but to my shock the email reads: "I am very sorry for this inconvenience but if you could please provide me with your order number in a new ticket (example: c123456), I will be happy to assist you".

Fine. I provide my order number (again) in a new ticket as they ask and I have not heard from them since. It has been 2 weeks. So now I decide to call their customer service line and to my surprise, there is no answer. I leave 2 messages 1 week apart, both stressing the urgency of them to call me back...no call back.

Cellular-blowout is by far the worst customer service I have ever experienced...especially since I have not even been able to speak to a customer service agent. And yes, I still have not received my refund!

Avoid these guys at all costs!

Fed up
Richmond Hill, Ontario
Canada