CIC CREDIT MONITOR SERVICE ripoff charged even after I sent e-mail and made phone call California Internet

The first thing that happen was that the report I received in the internet was very short, one page it was only listing two of the 10+ credit cards i had. i could not printed. I assumed that I would receive a hard copy by mail with a full report as it was indicated in the internet.

few daya passed and I did not received any information, I decided to call them but there was not phone number available, so i sent e-mail on December 17, 2002 which I still happen to have. the subject was: cancelling membership and read as follow

"To whom it may concern:

I would like to cancell any type of membership that I have with your company. I find it very dissappointing that I have being unable to talk to anyone from your company about the report that I received. There is not
phone number provided so that people could express their concerns.
Regards,
name

i got a reply (which i should have in my office e-mail record) saying that i had to call. after several tries i finally was able to talk to a person who indicated that i would not be charged.

Today i was looking at my banking statement I noticed that i was charged 79.95 for a service I never received. Then i decided to look at my statement from december of 2002 I noticed that I was also charged on december 19, 2002 the same amount.

M
New York, New York
U.S.A.