Complaint Review: Citygrid Media - Internet
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- Author Not Confirmed
- Citygrid Media 1500 River Edge parkway NW, 2nd floor Internet United States of America
- Phone: (800) 611-4827
- Web: www.citygridmedia.com
- Category: Computer Marketing Companies
Citygrid Media Citysearch Unlawful charges for services not rendered. Continuing to charge after cancellation of account, Internet
*UPDATE Employee: 4/25/2011
*UPDATE Employee: 4/25/2011
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In order to get a wider presence for my website I signed up for multiple online directories for my company, Citygrid being one of them. When you set up an account they require a credit card number even if you do not plan on starting a pay per click campaign or similar. I should have never gone farther than that, because it has been nothing but a nightmare since then. I was "auto-enrolled" in a campaign that had a minim monthly budget of 400.00. I had not even completed a company profile or spent any time with the site.
About one month later I see a charge for almost $450.00 on my credit card statement. I immediately called their customer service to fix the situation and was met with a scripted response intended to put the blame on me and allow them to rip me off. They told me I had to pay and there was nothing they could do. I had them cancel my account and listing. At that point my only recourse was through my credit card company.
I had the charges reversed. Now, another month after the first charge I have been charged again for twice the amount as the first. $850.00!!!!!! If they had provided anything it would have been worth something, but I did not receive even one hit to my website. I strongly urge anyone not to get involved with this company. There are many sites online that describe the same situation with this company, previously called citysearch. I hope this helps people from making the same mistake I did.
This report was posted on Ripoff Report on 02/26/2011 04:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/citygrid-media/internet/citygrid-media-citysearch-unlawful-charges-for-services-not-rendered-continuing-to-charg-700342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 UPDATE Employee
4/25/2011
AUTHOR: CityGrid Media - (United States of America)
SUBMITTED: Monday, April 25, 2011
Thank you for your feedback. We realize that you have some concerns regarding CityGrid Media and we would like to address these issues. CityGrid Media gives merchants the option to sign up online for an advertising campaign (also referred to as Self Enroll). During this process, the user fills out information on each page and confirms the information by going to the next page. This process requires the user to enter their business information, set a monthly budget, and enter a method of payment on file so that we can automatically charge the balance accruing on the account. These steps are only finalized upon approval from the user, thereby making the campaign active. Before confirming the purchase, the user must accept the Terms & Conditions. In other words, the campaign is solely set up and controlled by the merchant.
In regards to payments on the account, if a balance is not cleared, then that balance will roll over to the next month and we will attempt to collect all amounts owed. We apologize for your dissatisfaction and hope to work with you again in the future. If you have any further questions, please dont hesitate to contact our Customer Service department at (800) 611-4827.
#1 UPDATE Employee
4/25/2011
AUTHOR: CityGrid Media - (United States of America)
SUBMITTED: Monday, April 25, 2011
Thank you for your feedback. We realize that you have some concerns regarding CityGrid Media and we would like to address these issues. CityGrid Media gives merchants the option to sign up online for an advertising campaign (also referred to as Self Enroll). During this process, the user fills out information on each page and confirms the information by going to the next page. This process requires the user to enter their business information, set a monthly budget, and enter a method of payment on file so that we can automatically charge the balance accruing on the account. These steps are only finalized upon approval from the user, thereby making the campaign active. Before confirming the purchase, the user must accept the Terms & Conditions. In other words, the campaign is solely set up and controlled by the merchant.
In regards to payments on the account, if a balance is not cleared, then that balance will roll over to the next month and we will attempt to collect all amounts owed. We apologize for your dissatisfaction and hope to work with you again in the future. If you have any further questions, please dont hesitate to contact our Customer Service department at (800) 611-4827.
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