Clayton Homes Clayton Homes Poorly manufatered, defective materials, no factory support, dangerous construction, rip-off! Cheapest materials available! Bonham Texas

I feel bad for you, after reading your report on Clayton. I wish I read your report first, before buying a Clayton M/H. I am going thru the same problems...

I am making a full fledge website against Clayton aka Oakwood homes as well as going to make national attention by posting signage over 400 miles along interstate 40 east / 421 South stating Oakwood Homes Suck - If you have anything which I can add to the massive website against this company,Clayton Inc. - Just remember that you heard this here at Ripoffreport.com. I have also been in touch with a couple of news agencies which will air my story. People like yourself, shouldn't give up. Just continue spreading the word. The more people hear and know the less business they will receive which will ultimately lead to their end.

First of all, I want to apologize, I didn't mean to come off like I did. You did not offend me at all. In fact, I should have explained that I am a lot like you in that I HAVE the originals of EVERYTHING! Also, I have all names, signatures, other clayton home buyers willing to be deposed, and that includes hundreds of pictures and experts reports on the condition of this "New" home so I am not worried at all anymore. Clayton can only screw people for so long and now it is all in our attorney's hands. God is in Control and I fully believe JUSTICE will be done. Thanks again for the advise and I am glad you are getting your home fixed. Good luck with that, don't let up.

I apologize if I said anything to offend you in my previous post.

Upon some further research I've gotten this information. CEO, President Kevin T. Clayton. Sometimes letters to the CEO will help get you the notice that you deserve. Second, FEMA is considering a deal with Clayton Homes for those that were displaced during Hurricane Katrina. You can read the story at this link: http://www.thedailytimes.com/sited/story/html/216855

It might be worth a try to notify the higher ups at FEMA about the reputation this company has gotten. They can read it all tight here on ripoffreport. In addition, the major news channels have a keen interest in Katrina victims. It might get some attention to write/email these companies that those that are already victims of Katrina now may become victimized again by the very company that is helping with the rebuild efforts. By bringing attention to your housing, as well as all of the other homeowners that have been treated so badly by Clayton, you might just see some action. The government is already suffering several black eyes over the handling of Katrina survivors, they just might be interested in avoiding another one. It's a long shot, but maybe the government will reconsider using Clayton for this or any other job.

If you do choose to contact the media, FEMA, lawmakers, etc, make sure that you send a copy of your letter to the CEO of Clayton. Let them know that you're not afraid to speak out.

Good Luck, and please keep us updated!

We HAVE been through the manufacturer, their response was "F U, you are simply trailer trash wanting something for nothing" Clayton Homes/CMH DOES NOT CARE ABOUT THEIR CUSTOMERS AFTER THE SALE IS MADE. See any report posted here on Clayton Homes or CMH. Nice suggestions, however; like the title say: "Been There Done That."

I too purchased a manufactured home (different company), and had many problems with it. In our case we purchased it in 2002, and have been attempting to get service for problems over the course of ownership. (See ripoff report on Fortune Homes). Here's where my story differs from yours.... After spending the vast majority of the summer trying to get someone to take me seriously (I'm thinking the roof failure is pretty serious!), I've finally gotten in touch with someone who can make a difference. After feeling that I was getting nowhere with the service rep that I had been dealing with, I sent an email to the CEO of Champion Homes (which owns Fortune). The CEO passed the letter down to the President of Manufacturing, who in turn passed it down to Mr. Jay Ciokajlo, who in turn has gotten the ball rolling. Repairs are scheduled to start on Oct 7th, and continue through Oct 14th. Once repairs have been finished, I will be updating my own report.

Here's a few things that you can do to further your cause:

Document everything. Write a detailed letter with all of the complaints, include pictures. A digital camera to send pix through the email helps. Keep copies of any and all work orders that have been issued in regards to repairs that have been done on your home.

Dealing with the retailer is a waste of time. They only receive so much compensation to repair normal set up problems. When they start getting close to this limit, they blow you off. Contact the Service Dept of your Manufacturer (this information can be found in your homeowners manual that they give you when you get the home). Explain who your retailer was, what they've repaired, and the fact that you've got multiple other issues that haven't been addressed. Document the name of the person that you speak to, date, time and issues that you've covered. Follow up the phone call with an email and or written letter. Allow a REASONABLE amount of time for some sort of recourse (2-4 weeks is more than sufficient to start seeing some sort of work order and or repair date). If you get nowhere with this rep, ask to be moved up to the manager of the Service Dept. Repeat the above procedure.

If you've still gotten nowhere, and it's apparent that you are being stalled off, now's the time to start getting hard core. File a complaint with hadd.com , send a copy of your complaint to your state Lawmakers, contact your state manufactured home commission for information on how to file a complaint, and start contacting the local media in regards to the problems that you're having. Contact the CEO of Clayton Homes with your complaint letter, and make sure that you put a list of all others that are receiving your complaint letter on the bottom. Include ripoffreport as one of those that you are keeping updated.

Make sure that in your complaint letter you detail your complaints in the correct category (windows that don't open and close properly are a SAFETY issue, doors that don't function correctly are a SAFETY issue....including locks that don't work!). Companies are required to deal with safety issues quickly for the protection of the occupants. Water issues are another issue that needs to be dealt with on a timely basis, and quite often if the factory can't get someone out to your home within 24 hours, they will hire a local to repair the problem, paying them to do so.

DON'T GIVE UP!!!! You purchased a home that you thought was a safe haven, and you don't deserve what you've gotten. I've been fortunate enough to finally get through to the right person in my situation, but it was at the cost of many man hours of writing, calling, contacting, and photographing the damage in my home. I'm coming into the home stretch, but if I had given up (remember, it took us nearly three years before we found our 'right' person!), we'd be leaving our home because it's not safe. If you need someone to vent to, please feel free to contact me, I TOTALLY understand what you're going through!

Good Luck, and keep us updated!!