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Report: #430876

Complaint Review: Closeoutgenius - Internet

  • Submitted:
  • Updated:
  • Reported By: Milwaukee Wisconsin
  • Author Confirmed What's this?
  • Why?
  • Closeoutgenius http://www.slrgenius.com/products.asp?dept_id=10008&product_id=10167 Internet U.S.A.
  • Phone: 1-888-654-3648
  • Web:
  • Category: Websites

Closeoutgenius Unacceptable customer service including profanities Internet

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on march 4th, 2009 I placed an order via a closeout genius website for a digital camera Canon EOS 50D (body only) priced at 409.00 - an unbelievably low price compared to other sellers. Later in the day I received an e-mail asking to confirm the purchase by phone.

after an hour of dialing and getting a busy signal I finally got a representative on the phone. after confirming my purchase i started asking questions about the camera to find out that a battery, battery charger and flash card are not included (totaling about 200.00),
which was not mentioned in the offer.

as i continued inquiring as to the other details of the offer, the representative first became rude and then simply hung up on me. i called back saying that i was unhappy with the customer service and that i want to cancel my order. first i was told that there is a 50% restocking charge. i questioned the validity of the restocking charge because the camera had not been shipped yet.

the representative's response was a stream of profanities screamed at me, after which he hung up on me again.

Fineart
Milwaukee, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 03/04/2009 06:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/closeoutgenius/internet/closeoutgenius-unacceptable-customer-service-including-profanities-internet-430876. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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