Complaint Review: Computer Finance LLC - Charlotte North Carolina
- Computer Finance LLC PO Box 96073 Charlotte, North Carolina U.S.A.
- Phone: 866-7713395
- Web:
- Category: Computer Dealers
Computer Finance ripoff dishonest fraudulent billing, bad customer service Charlotte North Carolina
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The problem started when my account was sold by Hurley State Bank to Computer Finance LLC. I was sent two bills from them. Then nothing for three months. Then I recieved a very rude and threatening phone call asking why they haven't gotten a payment in three months. I explained that without recieving a statement or bill, I have no way of paying the bill(since the amount due changed when my account was sold, and again the next month).
And due to a house fire (in which I lost the two statements I did get along with almost everything I own, including the computer I financed to begin with), I had no way of getting in contact with them, or getting their address.
The man on the phone then told me that they didn't have to send me a statement (in which contacting an attorney I found this to be true). I asked to speak to a superviser and was refused. And when trying to get the man to repeat his information to me so I could complain, I was hung up on.
The following month, another call and I was able to speak to a floor attendant(whatever that means), but I could speak with a real superviser. She told me that she couldn't help me. I stated that I had no problem with paying off the account if they would remove any and all late fees. Her response again was I can't help you with that. So I told her that I refuse to pay any payments until they were removed. It has been 14 months now and out of the blue I get a past due bill with over $600 of late fees.
I thought I was completely out of luck until I find an old statement from Gateway when my account was sold which states, "...You will continue to receive a monthly statement showing any remaining balance and the minimum payment that is due until the account is paid off." My account was with Gateway and this is a statement from Gateway. If Computer Finance LLC buys that account then they must uphold the agreements made by Gateway.
Jeff
Pulaski, Virginia
U.S.A.
This report was posted on Ripoff Report on 01/17/2003 10:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/computer-finance-llc/charlotte-north-carolina-28296/computer-finance-ripoff-dishonest-fraudulent-billing-bad-customer-service-charlotte-north-41906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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