Continental Warranty Continental Warranty Rippoff Lynnwood, Washington

Lonnie

Not all people report back to BBB. I work for a very large retailer so I know the ratio's of complaints to customers and well aware of all metrics and six sigma, you will be very surprised of what I know.

I did visit BBB site, and yes several people stated great service from your company as I expected, however several also complain just as I have regarding there refund and future charges well after they have cancelled there policy.

Try the following zip codes and please include people you have spoken to, 08863, 07305

Happy New Year

Jay

I will repeat what I stated in my last comment:

I notice you ignore the fact that we are Better Business Bureau report which shows B rating which by definition is a good rating.

We have 259 complaints in the past three years and have answered all of those complaints to the satisfaction of the Bureau. 259 might sound like a lot, most of those are people like yourself who don't buy the product. The reason why we have a good rating is the BBB is sensible enough to know that 259 clients is a very small percentage of clients we talk to. In fact, we decline more than 300 applicants every single day, we enroll close to 200 people a day. Now lets do some simple math 300 business days a year, 200 people a day, thats 60,000 people buy the product, so in 3 years it's about 200,000 people. We decline close to 500,000 in the same 3 years. 259 complaints is very small in comparison to the people we deal with.

Here is my question, you say 95% of dealerships say don't do business with us. You proudly stated that even the finance guy says he wouldn't buy from us. The truth is the Finance Guy's job is to sell people warranties at the dealership, so I would be suprised if he recommended since he is a direct competition. If you give me a zip code in this country, I will call and find at least 2 dealers that will work with us, ANY zip code. And if you cannot get through on are phone number, dial 1-866-989-9100 and hit extension 3. Toll free and I guarantee someone will pick up within 2 minutes.

I am an employee of this company, but I am not blind or just someone who drank the koolaid. The facts are most people who have dealings with my company are very satisfied with our product. I think that the people who complain to the BBB or this website honestly are mad at the way we do are business because they don't understand the industry we are in. I promise you if you worked in the warranty field, and enrolled used vehicles sight unseen, you would understand how someone complaining about high pressure sounds completely silly.

Best of luck on your vehicle, out of curiosity, did you end up buying a warranty on your vehicle, because the message sometimes get lost on these emails, but protecting your car is a wise investment.

Lonnie Pitts Welcome Center Manager - lpitts@continentalwarranty.net

By the way, any client considering us as a business and interested in some facts, not angry babble, call me at 1-866-989-9100 extension 1620. If you get my voicemail leave me your contact information.

because clearly you are clueless and need to learn. It's "OUR" not "are" plan. It is a possessive.

Lonnie

Amazed by the intelligence? That is a rude comment to make. Look at the emails when I started to ask regarding future charges no one replied. Look at the track record of the company and so many people saying that they too have been charged after they have cancelled there contract. In addition, have you looked at the email that you sent when you said we need to see if you used our free road side assistance?

Lonnie, why is it when a customer tries to call your company no matter what time you must wait well over 30 minutes on a good day?

After you making comments like that and I really cant say horrible customer service because I cant be on hold that long, I look forward to having my car serviced with Nissans extended warranty.

So my friend as you sit in a cubicle going on the internet looking for people that say honest things about your company and you trying to SPREAD THE WORD that its the consumers fault, remember one thing. YOU AND YOUR COMPANY ARE LIERS!!!

In my final comment and I would love for you to try top answer, why is it that I called several dealers and mechanics to ask if they either heard of your company and if so how was the service, well lets just say for starters they could not get through either and for the other 95% stated to stay away. Now this is not only mechanics but finance people and GMs at the auto dealers. Not at one time did they try to sell me something either.

I think you obviously have a lot of time to kill, You cancelled are contract, why would we continue to charge your credit card. Are you serious?

LET ME MAKE IT SIMPLE FOR YOU:

If you cancel are plan, we don't charge you for the plan. I know this must be a tough concept to understand, but I will repeat it, if you put a deposit down, look are plan over, then decide against it and follow our cancellation process, we stop any future billing and cancel the plan.

Lonnie Pitts - Amazed by the intelligence of humanity yet again. And a GIANT PS I emailed you a response saying if you cancelled you no longer would be charged so stop the b.s.

Well, i asked several people about my refund and most of all to verify that there will be no more charges to my credit card, thats when they stop talking. right lonnie

Lonnie what are you talking about? I am enclosing the emails that was written. You are totally wrong

This was my last email sent on Monday, No response from here!!
I also noticed you danced away from the question will there be anymore charges to my credit card? Watch your answer because i will post my cc statement here.


From:
Sent: Thursday, December 17, 2007 7:41 AM
To: Flavia;
Subject: Re: FW: Warranty Cancellation *AUTO REPLY*



I'm sorry, I did not get your reply regarding that there will be no more charges to my card?

-------------- Original message --------------
From: "Flavia"

credit card take 3/4week check are 8/12weeks.

________________________________________
From:
Sent: Thursday, December 13, 2007 6:56 PM
To: Flavia;
Subject: Re: FW: Warranty Cancellation *AUTO REPLY*

Thank you for your response, however the email is very vague. I need to know when to expect my refund, will it be charged right back to my American express card and furthermore I want to confirm that there will be no more charges on my card.

Thank you,
James

-------------- Original message --------------
From: "Flavia"



________________________________________
From: cancel
Sent: Monday, December 10, 2007 2:58 PM
To: Flavia
Subject: Warranty Cancellation *AUTO REPLY*

Thank you for contacting Continental Warranty.

We have received your written notice of cancellation, and are processing your request.

If you need assistance, or have questions regarding your refund, please contact Customer Service at 1-800-929-2694. Representatives are available to assist you Monday Friday, 8:00am to 4:00pm Pacific Standard Time.


Sincerely,
Continental Warranty
Customer Service Department

In response,

What I said in the email, was when we issue a refund we have to cancel your plan through our insurance company, our claims administrator, and our roadside service. It doesn't take a long time, but we have to make your vin number inelligible for future service with our company, so you don't decide to cancel this month wait until your car is broken down and then sign up. It is a fraud prevention program. I responded and Flavia responded to you everytime you sent us an email, denial of that is a lie.

As far as the 87 records on this website, I am not embarassed by this, the first complaint was in 2004. We have decline over 100,000 consumers and enrolled 25,000 people in the last 4 years. 87 people our of 125,000 is a small amount of consumers and only 10-12 of those people were complaining about our product. Most complaints are about high pressure or us not giving a refund as fast as a customer wants it to be. I noticed you completely ignored the fact that on recording you were told a refund would take 4 - 6 weeks upon receipt of your written cancellation request prior to us taking your payment.

My company has been doing business for 20 years, I've only been here 5 of them, but we are not a ripoff like you claim. We are a business in a field that you have no information about and that scares you into making very uninformed accusations.

Lonnie Pitts Welcome Center Manager lpitts@continentalwarranty.net

Lonnie
Yes you did email me regarding the refund. But I emailed you again and never got a response, and also Flavior when I started to ask about future charges to my credit card, thats when the emails stopped from your side. However you forgot when you stated that you must see if I have used the free roadside assistance before issuing a refund. Why is that Lonnie if its free? What does that have to do with my refund? Lonnie im sure your company has hired you to spread the word that the company is good. Lets look at the facts, there are several 100 messages on this board regarding your company, nothing positive and 99% replys are from you. Now I do understand each company will have some customers that will never be happy but why dont you check the history of Nissan warranty on this board. You will be surprised.

So dont even start by saying bold face lie, in this world we can say one thing then do another. Well my friend it seems that your company will say anything.

So I hope people are reading this, why dont you answer me one question? Why would you have to look at my history of the free roadside assistance before issuing me a refund? Are you saying that since I had the policy for no more then 2 weeks that if I used the free service this would be deducted from my refund?

Jay

Lonnie
Yes you did email me regarding the refund. But I emailed you again and never got a response, and also Flavior when I started to ask about future charges to my credit card, thats when the emails stopped from your side. However you forgot when you stated that you must see if I have used the free roadside assistance before issuing a refund. Why is that Lonnie if its free? What does that have to do with my refund? Lonnie im sure your company has hired you to spread the word that the company is good. Lets look at the facts, there are several 100 messages on this board regarding your company, nothing positive and 99% replys are from you. Now I do understand each company will have some customers that will never be happy but why dont you check the history of Nissan warranty on this board. You will be surprised.

So dont even start by saying bold face lie, in this world we can say one thing then do another. Well my friend it seems that your company will say anything.

So I hope people are reading this, why dont you answer me one question? Why would you have to look at my history of the free roadside assistance before issuing me a refund? Are you saying that since I had the policy for no more then 2 weeks that if I used the free service this would be deducted from my refund?

Jay

Lonnie
Yes you did email me regarding the refund. But I emailed you again and never got a response, and also Flavior when I started to ask about future charges to my credit card, thats when the emails stopped from your side. However you forgot when you stated that you must see if I have used the free roadside assistance before issuing a refund. Why is that Lonnie if its free? What does that have to do with my refund? Lonnie im sure your company has hired you to spread the word that the company is good. Lets look at the facts, there are several 100 messages on this board regarding your company, nothing positive and 99% replys are from you. Now I do understand each company will have some customers that will never be happy but why dont you check the history of Nissan warranty on this board. You will be surprised.

So dont even start by saying bold face lie, in this world we can say one thing then do another. Well my friend it seems that your company will say anything.

So I hope people are reading this, why dont you answer me one question? Why would you have to look at my history of the free roadside assistance before issuing me a refund? Are you saying that since I had the policy for no more then 2 weeks that if I used the free service this would be deducted from my refund?

Jay

Lonnie
Yes you did email me regarding the refund. But I emailed you again and never got a response, and also Flavior when I started to ask about future charges to my credit card, thats when the emails stopped from your side. However you forgot when you stated that you must see if I have used the free roadside assistance before issuing a refund. Why is that Lonnie if its free? What does that have to do with my refund? Lonnie im sure your company has hired you to spread the word that the company is good. Lets look at the facts, there are several 100 messages on this board regarding your company, nothing positive and 99% replys are from you. Now I do understand each company will have some customers that will never be happy but why dont you check the history of Nissan warranty on this board. You will be surprised.

So dont even start by saying bold face lie, in this world we can say one thing then do another. Well my friend it seems that your company will say anything.

So I hope people are reading this, why dont you answer me one question? Why would you have to look at my history of the free roadside assistance before issuing me a refund? Are you saying that since I had the policy for no more then 2 weeks that if I used the free service this would be deducted from my refund?

Jay

Lonnie
Yes you did email me regarding the refund. But I emailed you again and never got a response, and also Flavior from your company when I started to ask about future charges to my credit card, that's when the emails stopped from your side. However you forgot when you stated that you must see if I have used the free roadside assistance before issuing a refund. Why is that Lonnie if it's free? What does that have to do with my refund? Lonnie im sure your company has hired you to spread the word that the company is good. Let's look at the facts, there are several 100 messages on this board regarding your company, nothing positive and 99% reply's are from you. Now I do understand each company will have some customers that will never be happy but why don't you check the history of Nissan warranty on this board. You will be surprised.

So don't even start by saying bold face lie, in this world we can say one thing then do another. Well my friend it seems that your company will say anything.

So I hope people are reading this, why don't you answer me one question? Why would you have to look at my history of the free roadside assistance before issuing me a refund? Are you saying that since I had the policy for no more then 2 weeks that if I used the free service this would be deducted from my refund?

Jay

Jay,

This is Lonnie, I responded to you several times about getting your refund processed 100%. I cannot believe you are saying we didn't follow up, thats a bald face lie. I emailed you on more than one occasion and I have pulled your recorded verification. On our recording we went over how the refund process works, and I quote " You have a thirty day money back guarantee, we process it upon recieving your written request and it takes 4 to 6 weeks for a full refund to be processed to your form of payment from the date we recieve your written request via email or fax.

Jay, I understand your frustration and if it makes you feel better to write bad things about my company, go to it. But I know and you know that a lot of the things you wrote are false and are lies to hurt my company.

For any consumers reading this who have questions on how are review period works and "THE TRUTH" on our money back guarantee and cancellation procedures please email me at lpitts@continentalwarranty.net and ask for Lonnie

Thanks

Lonnie Pitts Welcome Center Manager