Continental Warranty SCAM looks very suspicious Malibu California

Sorry to hear about your unfortunate experience. However, the policy that you purchased was always administrated by Royal Administration Services. Continental Warranty is not an underwriter or administrator. Your plan was never "sold off" as you say. It was, from day one, administrated by Royal, as stated clearly in your agreement.

One of the things that we strive to do at Continental Warranty is give the customer enough time to make an educated decision. Before we processed your deposit, we tape recorded a call with you and made sure you had no questions. We made sure that there were no covered parts that were in question. And one of the last things we told you to do is to read through the agreement when you received it.

We advised you of your thirty day review period (sixty days in some states). If you didn't like something in the agreement, you always had the right to cancel.

So while i can understand your frustration, I don't think it's fair/correct to call my company a "scam" or to put the blame on us.

Mr. Alan,

I am the Welcome Center Manager of Continental Warranty and first I would like to apologize that you have not had a good experience with my company on your first claim. I just wanted to go over what we try to do to avoid this so that other consumers and you will not feel we are a scam or a dishonorable business.

When we sell agreement in the state of Florida we record our verification in which we state clearly what items we will cover and ask if there are any components that we failed to mention that you expected to be covered.

We furthermore encourage you on recording to read your contract when it arrives to make sure you are fully satisfied and that if you are not satisfied for any reason you have 60 days to cancel for a full money back guarantee. We then mail you the contract and we didn't change it later or try adding any red tape to hide the covered components and non-covered repairs. We actually also do a follow up call to make sure you received it and at that time asked if you had any questions.

I don't know what more we can do to make sure that you the consumer have time to make a clear decision, but I really feel calling us a scam is not only unfair, but really just denying any responsibility on your part for not reading the contract. I hope you have great luck with your vehicle, and if you ever need us remember we pay out $500,000 in claims a week, we will pay for your repair if it is a covered item.

Sincereley,

Lonnie Pitts Welcome Center Manager

Mr. Alan,

I am the Welcome Center Manager of Continental Warranty and first I would like to apologize that you have not had a good experience with my company on your first claim. I just wanted to go over what we try to do to avoid this so that other consumers and you will not feel we are a scam or a dishonorable business.

When we sell agreement in the state of Florida we record our verification in which we state clearly what items we will cover and ask if there are any components that we failed to mention that you expected to be covered.

We furthermore encourage you on recording to read your contract when it arrives to make sure you are fully satisfied and that if you are not satisfied for any reason you have 60 days to cancel for a full money back guarantee. We then mail you the contract and we didn't change it later or try adding any red tape to hide the covered components and non-covered repairs. We actually also do a follow up call to make sure you received it and at that time asked if you had any questions.

I don't know what more we can do to make sure that you the consumer have time to make a clear decision, but I really feel calling us a scam is not only unfair, but really just denying any responsibility on your part for not reading the contract. I hope you have great luck with your vehicle, and if you ever need us remember we pay out $500,000 in claims a week, we will pay for your repair if it is a covered item.

Sincereley,

Lonnie Pitts Welcome Center Manager

Mr. Alan,

I am the Welcome Center Manager of Continental Warranty and first I would like to apologize that you have not had a good experience with my company on your first claim. I just wanted to go over what we try to do to avoid this so that other consumers and you will not feel we are a scam or a dishonorable business.

When we sell agreement in the state of Florida we record our verification in which we state clearly what items we will cover and ask if there are any components that we failed to mention that you expected to be covered.

We furthermore encourage you on recording to read your contract when it arrives to make sure you are fully satisfied and that if you are not satisfied for any reason you have 60 days to cancel for a full money back guarantee. We then mail you the contract and we didn't change it later or try adding any red tape to hide the covered components and non-covered repairs. We actually also do a follow up call to make sure you received it and at that time asked if you had any questions.

I don't know what more we can do to make sure that you the consumer have time to make a clear decision, but I really feel calling us a scam is not only unfair, but really just denying any responsibility on your part for not reading the contract. I hope you have great luck with your vehicle, and if you ever need us remember we pay out $500,000 in claims a week, we will pay for your repair if it is a covered item.

Sincereley,

Lonnie Pitts Welcome Center Manager

Mr. Alan,

I am the Welcome Center Manager of Continental Warranty and first I would like to apologize that you have not had a good experience with my company on your first claim. I just wanted to go over what we try to do to avoid this so that other consumers and you will not feel we are a scam or a dishonorable business.

When we sell agreement in the state of Florida we record our verification in which we state clearly what items we will cover and ask if there are any components that we failed to mention that you expected to be covered.

We furthermore encourage you on recording to read your contract when it arrives to make sure you are fully satisfied and that if you are not satisfied for any reason you have 60 days to cancel for a full money back guarantee. We then mail you the contract and we didn't change it later or try adding any red tape to hide the covered components and non-covered repairs. We actually also do a follow up call to make sure you received it and at that time asked if you had any questions.

I don't know what more we can do to make sure that you the consumer have time to make a clear decision, but I really feel calling us a scam is not only unfair, but really just denying any responsibility on your part for not reading the contract. I hope you have great luck with your vehicle, and if you ever need us remember we pay out $500,000 in claims a week, we will pay for your repair if it is a covered item.

Sincereley,

Lonnie Pitts Welcome Center Manager