Continental Warranty Where the +&%$# is My Refund? Nationwide

I canceled my warranty in June 2008, after many calls and emails, with nothing being done, I got Lonnie Pitts email address and sent one to him. Within a day he sent me and email back, I thought I am finally seeing the light. Then I received and email from Misty Jackson that a check was issued #34106. I thought this was great, well weeks went by and still didn't receive the check. I emailed Lonnie Pitts again, he responded, he would look into it. I also asked him if he could check the address and no one got back to me about that either.

With all his efforts to get me an answer nothing was happening. I didn't want to keep getting no refund so I went to the Better Business Bureau and filed a complaint on 10/6/08. On 10/13/08 I received another email from Misty Jackson stating a check was issued #13302 and on 10/24/2008 I received the check. I still have never received the first check that was issued and no idea what happened, now I wonder if it was even sent.

I do apperciate all that Lonnie Pitts tried to do, but nothing really got done till I filed that complaint.

Nicole

The real issue Lonnie, which you have failed to either READ or acknowledge, is that it has been almost 3 months, which would mean almost 12 weeks, and the customer has received NO REFUND! As your company so clearly states on the recorded call, refunds can take UP TO 4 weeks. You guys are 8 weeks overdue!!!!!!!!!!!!!!!!!!!!!!!!!!! That's called Theft, or, a RIP OFF!

I am not saying my company sells any product that are a "waste of money". Having said that though anyone who works in the auto industry understand fully the difference between a service plan and a product warranty.

My comment was just intended to inform people that in the Auto Warranty industry you truely get what you pay for. We have plans that accomodate people financially that aren't always the best value for your money.

Every company has a product warranty they offer, they are not the best plans but some people find value in them.

Lonnie, in your "Rebuttal" you say and I quote "To respond to this complaint, we rarely sell this plan but it is our LOWEST level of coverage and designed for cars that cannot get anything else or for owners who don't want to pay the money a real extended warranty costs." Does that Mean that your company sells plans that you yourself call fake warranties. Why even sell them? So if they don't want to spend the money, you still sell them a plan, one which will not be anything more than a piece of paper. Very reputable buddy. Why not tell your customers the truth, probably cause the truth makes no money, huh?

I contacted my credit card company and since I as describing fraud, they agreed to place the charge in dispute even though it was over 90 day old, and contact Continental to secure a refund. Just goes to show, using a credit card can really help in these situations.

Thanks for the response, please email me with your contract number and I will get this taken care of. The email address is lpitts@continentalwarranty.net

To respond to this complaint, we rarely sell this plan but it is our LOWEST level of coverage and designed for cars that cannot get anything else or for owners who don't want to pay the money a real extended warranty costs.

The product warranty is a fluid you add to your radiator that is designed to increase the longevity and performance of your engine and as a result we cover almost any vehicle using this product an additional 60 months and 100,000 miles. Product warranties only cover the major components of your car and are designed to be limited by nature.

The reason the cancellation on this product takes longer than our normal plans is because the client has to mail back the product and on recording we state clearly that upon arrival and written cancellation it takes three to four weeks to recieve a full refund on the deposit.

Anyone reading this and wandering about "special sauce" and our products, please keep in mind on 99% of the warranties we sell there is no additive it is a standard warranty. This is a product designed for clients in serious risk of breakdowns and ususally unable to get a normal warranty.

To check out all of our plans please visit www.continentalwarranty.net or call me at 1-866-989-9100 Extension 1620

Lonnie Pitts Welcome Center Manager lpitts@continentalwarranty.net

Thanks for your interest in Continental Warranty