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Report: #624953

Complaint Review: CREDIT ACCEPTANCE CORP - Internet

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  • Reported By: Matt Wheat — Durango Colorado Virgin Islands (US)
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  • CREDIT ACCEPTANCE CORP P.O. Box 551888 Internet United States of America

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My wife and I had been saving for 3 years to buy a car after I was divorced and we finally got financing through this company. We put down 5500 dollars which was supposed to go to credit acceptance.

A few months later after making ALL payments early the car dealer we had purchased from was shut down due to numerous counts of fraud, theft and failure to forward title, etc. At this time we had made over $2500 in car payments when the La Plata County D.A. and the Chief Investigator for the Colorado Highway Patrol told us not to make any more payments as this company did not have the title.

After being assured that we would be receiving a prompt refund of any payments made Credit Acceptance thugs routinely harassed me at work for months afterwords regarding "late payments, repo orders, etc." Our credit was even trashed saying that the car was repossessed even though the original owner had reported it stolen.

I have talked several times to these crooks and every week it is a new story or a series of promises to have someone from their legal department return my phone calls - nothing has happened so far!  How can they can keep the payments made on this vehicle when they never even owned it in the first place?!  And because I can't get anyone to return my calls my credit is in the dumps through no fault of my own, my money has not been returned, and they're running up my phone bill from all the calls that I've placed!

This car which we have been driving can not be registered and it is the only car we have, so we get pulled over on a weekly basis. I wouldn't be surprised if this company sold stolen vehicles as SOP just as a way to rip people off. Beware! I wouldn't trust them with a wooden nickel.

This report was posted on Ripoff Report on 07/19/2010 07:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-acceptance-corp/internet/credit-acceptance-corp-deceitful-misleading-crooks-internet-624953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
2Author
4Consumer
1Employee/Owner

#7 Consumer Comment

Check the VIN

AUTHOR: self employed - (United States of America)

POSTED: Saturday, September 25, 2010

     Seems to me, with all the fraud in our society, the finance company (any finance company), would be able to use the vehicle VIN and check to see that the car has a clear title and is not stolen, to protect themselves from losses. Heck, insurance companies do it at  the drop of a hat and can tell you everything about the car. Is such a database that expensive to access, to at least verify the VIN, title and make sure it is not reported stolen?

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#6 REBUTTAL Owner of company

you are mistaken sir

AUTHOR: teresa - (United States of America)

POSTED: Thursday, September 02, 2010

as the finance manager of a very large auto dealership who uses credit acceptance corporation to obtain financing for my customers on a daily basis, i must correct you when you say that the downpayment monies paid by the consumer go to the finance company. this is completely wrong. what cac does is they let the dealer know what dollar amount they will be advancing you...for example: let's say that you mr. customer buy from me a 2005 pontiac grand am, and let's say that i am asking $8995 for it and let's say they are requiring $1700 down on it based on your credit situation. and let's say i as a dealer paid $5600 for the vehicle at auction. when i submit the vehicle for funding credit acceptance will then let me know how much they are going to advance me (pay me) for the vehicle based on year, make, model and miles as well as nada black book value of the vehicle. so let's say they are going to advance me $4300 for the vehicle.....i get the $4300 from cac plus the $1700 down from the customer , which means that i am being paid $6000 for the vehicle that i paid $5600 for, so now i have $400 in gross profit. just wanted to correct you in this matter, because the down payment money is for the dealership to keep

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#5 Consumer Comment

Good...

AUTHOR: Robert - (U.S.A.)

POSTED: Sunday, August 01, 2010

It is good that you got your money back...but


I said that I expected one OR the other NOT both


- Ummm...unless I missed it after I read(and re-read it) you didn't say that.  The way you wrote your report you appeared to think you were entitled to keep the car and get all your money back.  That is the hazards of these "reports", and if you ment it was only one or the other then no problem as I was(and am) in agreement with you.


It appears as if what I said should happen did happen.  They returned your payment and cleared your credit.  By the way I am well aware of the UCC code you are referencing.


Now since they have returned your money, I figure you have since returned the car to them.

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#4 Author of original report

Finally

AUTHOR: Matt Wheat - (Virgin Islands (US))

POSTED: Sunday, August 01, 2010

To those you who have issues reading I never said I expected to get a free car AND free money. I said that I expected one OR the other NOT both. On a side note my wife finally got a hold of their legal dept. and they refunded our payments, cleared the item from our credit report and closed our account. And to think it only took 19 months to clear up.

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#3 Consumer Comment

I think you're in for a surprise

AUTHOR: Flynrider - (USA)

POSTED: Thursday, July 22, 2010

   So, you think that you're off the hook with the financing AND you get to keep the stolen car?  I can see where you'd get one or the other, but what you propose doesn't pass the smell test.    You come out of it with a free car and the person who really owns it is screwed?


  I have a feelling that things may not work out the way you think they should.

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#2 Author of original report

Credit Acceptance

AUTHOR: Matt Wheat - (Virgin Islands (US))

POSTED: Thursday, July 22, 2010

Why am I driving the car and why has it not been impounded? Apparently you are unaware of the law as much as you try and throw it around but just for fun try this: Look up the Innocent/ Good faith purchaser Doctrine; it states that when a dealer through fraud or deception disposes of or sells a vehicle that was consigned to them any and all contracts associated with the sale are nullified and that the original owner of the vehicle shall have recourse only against the dealer. 

I am not sure how contracts are ran wherever you are from but around here and ALL of the U.S. if a company sells you stolen property, any purchase or finance agreements are not considered legally binding as a result of the fraud. And generally when a person buys a car the down payment is used as security for the FINANCE COMPANY not for the dealer seeing as how the whole point of financing a car is to take it off of the dealers inventory. 
Do everyone a favor and any future thoughts you have about legal issues keep to yourself.
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#1 Consumer Comment

What I am confused about..

AUTHOR: Robert - (U.S.A.)

POSTED: Monday, July 19, 2010

Is if this is a car that was reported stolen by the original owner, and is unregistered.  Why are you not only still driving it, but when you are pulled over on a "weekly" basis do the cops not impound it?


Now, Credit Acceptance is a FINANCING COMPANY, they do not sell cars.  So you have a loan through them that has to be paid back..regardless of if you even had the car or not the money is still owed to them.  This is why even if a car is reposessed you still must pay off the loan balance.  Yes, it appears as if the dealer defrauded you.  Unfortunatly I am not sure if you have a legal leg to stand on to get out of the loan. 


If you can make the claim that CA knew that it was a fradulent deal and shouldn't have funded the loan in the first place, you would have a very good case to get your $2,500 back, as well as your credit cleared.  If you can't show that your only action may be against the dealer that ws shut down. 


As for the $5,500 downpayment.  That usually stays with the dealer.  So that may be gone as well, unless you can take action against the deaer for the money.


It may be worth getting a lawyer involved for a couple of hours of time to see if they can go over the contract and see if they can "speed up" CA if you can get your money back.

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