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Report: #622673

Complaint Review: CRESCENT PROCESSING COMPANY - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: tundrabits — Salt Lake City Utah United States of America
  • CRESCENT PROCESSING COMPANY Dallas, Texas United States of America

CRESCENT PROCESSING COMPANY Sales person says one thing, hidden contract says another Dallas, Texas

*Consumer Comment: Crescent Processing

*Consumer Comment: i'm processing with that company now

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I was pressured to hear a sales pitch to take credit cards. The sales person was sent on the wrong date when we were not open and then came back again when we were. He gave me his pitch and I told him I was not ready to accept cards, though I would eventually like to.

He begged and pleaded with me to please just fill out the application so that he would not have to drive 30 miles for the 3rd time to set up an account if we decided to. He told me there would be no obligation if we did not want the service, all we had to do was return the card machine and as long as we did not use it, there would be no charges. He scrolled through the contract without letting me read it and paraphrased what it said and had me sign an electronic signature pad. He told me the $60 processing fee was waived and deleted
that from the contract. The rate was supposed to be 1.64% plus .25/per transaction.

After having me sign, he called into his company and handed me a packet with the terms and conditions. He told the woman on the phone that he was waiving the processing fee and she recorded me agreeing to this and also had me read out a number on the packet with the terms (which I had not been given to read until then). When I opened the packet, the terms were all different from what I
had just put an electronic signature to and I questioned the sales rep (his name is Jesse Nuttall) as to why it was different. He responded that he knew it was different, but it didn't matter because the contract on his computer superseded that one, the packet was just so I would have the rules on hand. I asked for a copy of the contract and he said I would be sent one because he did not have a printer.

 I received the box the day before we left for vacation for 2 weeks. When I returned there were emails and phone calls from Crescent reprimanding me for not having set up my machine yet. I did not like this pressure and sent the unused equipment back in the box it came from and decided I did not want their service. A couple weeks later, $66.88 was deducted from my account. I emailed the sales
rep and reminded him that he had told me there was no obligation and that he had waived fees and asked him what I was being charged for. He relied and apologized and said to call his supervisor and he would refund my money. His supervisor referred me to client services who insisted that I had signed in agreement to pay the processing fee of $60. I did not ever see this on anything that I was shown that I signed, plus there was a verbal discussion on the phone where it was discussed that it was waived.I argued with the supervisor for a while but she kept gloating that I had signed this.

Since it was an electronic signature, I am assuming that was inserted on to different terms. I asked her to email me the contract since I was never provided a copy to read and know I did not sign anything agreeing to these terms. She said she would but she never has done so. She later called and left me a message stating she had listened to a recording where I agreed to the $60 charge. I am assuming if this recording exists, it was edited as I was very clearly told that the fee was waived. Since I was not interested for sure, I would have never agreed to the $60 charge. After speaking to her, a statement arrived and there was the $60 processing charge, plus a monthly service fee of $6.50 and a transaction charge of .38 (despite the machine never having been used for a transaction). I have found hundreds of claims online of others defrauded by this company. Please help me stop them from robbing more small business owners. I was also told by the sales rep that I could cancel at any time, but others online have said that the contract (which I have not seen) locks you into a 4 yr agreement and they charge $495.00 to cancel.  Class action lawsuit anyone?

This report was posted on Ripoff Report on 07/12/2010 05:35 PM and is a permanent record located here: https://www.ripoffreport.com/reports/crescent-processing-company/dallas-texas-75251/crescent-processing-company-sales-person-says-one-thing-hidden-contract-says-another-dal-622673. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Crescent Processing

AUTHOR: Glenda - (United States of America)

POSTED: Monday, December 12, 2011
I was wondering if you ever started that class action lawsuit you mentioned in your post.  I have recently been scammed by Crescent Processing in a simulair manner.  I have been considering hiring a attorney to try and get some of my money back and I saw your post along with dozens of other people making complaints about this company.  If you have started a lawsuit I would like to get in contact with your attorney and give him my story.  Please advise.  Thanks.  Glenda
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#1 Consumer Comment

i'm processing with that company now

AUTHOR: cyndi whitley - (United States of America)

POSTED: Tuesday, August 24, 2010
The $60 was waived for me down to $30 when I signed up with this company because that's what they told me when I signed up with the sales rep.  They sent me a reimbursement of $30 on the next statement but initially it was $60, i was fine with that, even tho it was supposed to be $30 it ended up $30 in the end after the reimbursement.  This company is saving me, since I have two terminals at two different business locations, it's saving me around $300 a year.  The old company I was with was charging me some PCI fee or something of $175 to EACH of my machines, but this one only charges $65 total for both my cc machines.   I think I'm saving more in fees too, although I haven't figured up the total.  With this one, my rate is 1.64% my old rate was 2.29%.  I'm pretty sure it's about $150 a month in fees i'm saving.  If you didn't want to sign up, I can understand you being angry about the $60, the sales rep was probably just too pushy, but I haven't had any bad luck with this company so far!  I'm pretty happy with the savings.  I bet that same sales rep could come and give you the $60 personally if you just tell him/her you don't wanna deal with anyone else, you want the money back from the rep. ha.  Never know, it could work.
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