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Report: #446156

Complaint Review: Crescent Processing Company - Dallas Texas

  • Submitted:
  • Updated:
  • Reported By: Milford Pennsylvania
  • Crescent Processing Company 12700 Park Central Drive Dallas, Texas U.S.A.

Crescent Processing Company Unprofessional Dallas Texas

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The sale was made quickly and on a first meeting basis and I was promised that I would save money by switching from the current processing company I was using. After using their services and receiving the first statement, I was shocked at how much more it was than my previous processor. Worse yet, the fees were higher with less sales in comparison. I called to go over the charges and found that I was being nickled and dimed to death by the minimum fees, by every little thing possible. Most companies these minimum fees are waived if the sales were at a certain dollar amount. With this company, the rates are charged in addition to the minimum fees. The equipment was free and I think what the reality of it was is that the minimum fees were paying for the equipment, which over time would cost my company a lot more money than if I had to option of buying the equipment outright.

I called customer service to stress my disappoinment in being mislead upon signing and wanting to review the contract because the fees were a problem. Customer service had nothing to offer me. The sales woman that signed me up washed me down the drain and told me I had to take it up with the company, and the company told me that was what I signed up for. Fortunately, I had not terminated my other processor so I unplugged Crescent's equipment and went back to my old processor and started saving money immediately. I thought maybe after weeks of no transactions going through the system I might hear from my salesman or a representative from the company to see why. Never heard a thing.

After 2 months, I weighed the minimum monthly fees and the termination fee and realized it was cheaper to terminate and be done than to continue to have an open account not being used. I terminated on the 11th of the month, had to pay a termination fee of $495, as agreed upon, and still received over $60 in monthly minimum fees for the month. For the 3 months of non use, it cost over $180, plus the $495 termination fee, and calling to ask why I was still charged the monthly fee after terminating I was told any part of the month was still my obligation and I had to pay it. My entire experience with Crescent Processing Company was not pleasant and very unprofessional. By the time this experience was said and done, I felt ripped off. There was no attempt of customer satisfaction.

Ray's auto repair
Milford, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 04/24/2009 07:21 AM and is a permanent record located here: https://www.ripoffreport.com/reports/crescent-processing-company/dallas-texas-75251/crescent-processing-company-unprofessional-dallas-texas-446156. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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