Cricket Wireless Random number change after storm/ no help from customer care. Dallas TX

Well Cricket your customer service providers are horrible! Other than them telling me "it's not their fault my sons phone went off at 1pm today with the number he's had for 6 months after a rain storm today then came back on with a TOTALLY DIFFERENT NUMBER after the rain storm!" "I'm sorry ma'am there's nothing we can do, this is customer care" just does not cut it!! This does not seem like good customer care at all!!!!!! You need to further investigate why something not one but two of your employees stated was " impossible " is suddenly possible!.. 9 am he has one number then 1 pm it's completely changed and just because you have never heard of this- it is out fault. Good job Cricket!!!