Cross Country Auto Transport ripoff dishonest fraudulent advertising bill and service, liars Altamore Springs Florida

It is very simple, either I am a swindler or the company is . Most of what Fradda said are lie
1.You just type "Cross Country Auto Transport" into Google web site, the first title is exact what I mentioned" this company is swindler " Take look " Consumer Complaints about Croos Country Auto Transport". You will find exact samething I reported to you. I very regret to say I should look the web site first. This is the worst experience I never had since I have been living in the States 19 years.

2. The representative Jason told me he is looking for new job, because I told him his stay will damage his career. He agreed.

Everyone can make judgemment who is th swindler.
Mainly, this is briefcase company if you call it a company, I think it is just a bokerage, getr customer for crazy driver, then they can't control driver at all. This is very bad, unsuccessful business model.

Cross Country Auto Transport is the nation's leader in personal occupancy vehicle (POV) transportation. We do not use deceptive advertising in order to set up potential customers. From the beginning, all customers are made aware of the potential set backs involved with the transportation of their POV. In response to Mr. Qiang's remarks we have this to say. To begin with, we had trouble finding a record of a customer known as Wei Qiang. After reading the remarks posted by him we quickly connected his transport to a customer that gave us the name Wei Dong. It appears that the first deception was made by Mr. Qiang in giving us a false name. Secondly it is important to mention that the POV that we were transporting did not actually belong to Mr. Qiang. It was owned and operated by Yi Hong Yu who does not speak English. Mr. Qiang is simply her friend and was helping her to set up her POV for transportation. Yi Hong Yu called and needed us to pick-up her vehicle within one week because she was leaving for California. At that time our standard pick-up window was three weeks out. When Mr. Qiang set up Yi Hong Yu's POV he provided us with two addresses for pick-up (Yi Hong Yu's address for pick-up that week and Mr. Qiang's address for pick-up after Yi Hong Yu had left for California). When our driver went to pick-up the vehicle from Yi Hong Yu she had already transferred it to the other location. When we tried to get in contact with Mr. Qiang at the phone number he provided us. This number was his work phone. We left him a message and proceeded to the second vehicle location. After waiting 4 hours for Mr. Qiang and leaving several messages (none of which were returned) our driver had to leave to stay on schedule. Finally, two days later Mr. Qiang called us and wanted to know when we were going to pick-up Yi Hong Yu's vehicle. We explained to him that we had tried to contact him and that our driver was at both locations two days earlier. At this point Mr. Qiang provided us with his cellular telephone number something he did not want to give us at the time he set up Ms. Yu's POV for transport. We then rescheduled Ms. Yu for the following week. We contacted Mr. Qiang and picked up the vehicle. The vehicle was picked-up within two weeks which is one week less than the time quoted (three weeks) to Mr. Qiang when he set up the transport. Mr. Qiang claims we charged him $850.00 when the cost should have been $810.00 due to our 10% discount. As explained multiple times to Mr. Qiang the 10% discount was already included in the original price quote. The price of Mr. Qiang's route was $1000.00. Ten percent of 1000 is 100. $1000.00 - $100.00 = $900.00. He was originally quoted $895.00. Therefore, not only did he receive his 10% discount he also received an EXTRA $5.00 off of the original price. We then MATCHED a competitor's price of $850.00 providing Mr. Qiang with an additional $45.00 in savings. Mr. Qiang was also quoted 6-8 days delivery time. He was also notified that this is strictly an estimated delivery time however due to traffic, weather and coordination with other customers we do NOT guarantee delivery dates. We tried to drop of the vehicle on the 9th day to Ms. Yi Hong Yu however, she did not have cash or a cashier's check or a money order to pay for the vehicle. This was all agreed upon by Mr. Qiang when he set up the transport and is in writing on the contract. Mr. Qiang insisted that we charge his credit card and advised Ms. Yu not to pay our driver for the vehicle. At this point our driver notified Ms. Yu that he was going to drop off her vehicle at a local terminal and that there would be an additional storage fee of $75.00. Mr. Qiang still insisted that we charge his credit card and still advised Ms. Yu not to pay our driver. After waiting another 4 hours for Ms. Yu to make a decision our driver dropped her vehicle of at a local terminal. The following day Ms. Yu had her cousin Yan Chen contact us. Ms. Chen was far more cooperative than Mr. Qiang. We explained to her the chain of events and she understood what had happened. Ms. Chen then commented that she wished she had helped Yi Hong Yu out from the beginning so that she could have saved the $75.00 fee that Yi Hong Yu was charged by the terminal. Ms. Yu the owner of the vehicle was happy with our service and apologized for Mr. Qiang's behavior.