Complaint Review: DAZZLE WHITE - Internet Internet
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- Author Not Confirmed
- DAZZLE WHITE http://www.dazzlesmilepro.com/index1909A.php Internet United States of America
- Phone:
- Web:
- Category: Dental Services
DAZZLE WHITE Linked with VH ACCESS and HEALTHMEMBER Stole a number of payments from my credit card Internet
*UPDATE Employee: Hello,
*UPDATE Employee: Hello.
*UPDATE Employee: Hello.
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I was lured by the words FREE TRIAL from the company which goes by the name Dazzle White. They were offering me a free trial of their tooth whitening product on a reputable free sample website.
I signed up to pay the shipping charges, I thought were reasonable and waited for the product to arrive. At first all seemed well I received one tube of gel and gave it a try, seemed good but noticed the only ingredient in it is hydrogen peroxide (well- known for tooth whitening, which can be purchased very cheaply from your local chemist).
Then I received a ridiculous amount of the product in two packages. I put this down to an error made by themselves and thought cool!
Then I received my credit card statement and found I had been charged over 80 in various transactions. I immediately went to the website in order to find out what the hell was going on. I got involved in a live chat via the Dazzle White website and managed to find out that I had made the common error of not reading the small print and that I had subscribed to more than a trial, explaining the ridiculous amount of the gel being delivered to me.
I was given a cancellation number and I took it as my silly error, but also very scheming of dazzle white.
A month later I receive another statement showing unknown transactions from VH ACCESS and HEALTHMEMBER, I could only think that they were linked to the dazzle white scam as they showed amounts taken in dollars.
I immediately contacted dazzlewhite via live chat to be told that I had also signed up to these two companies. Outrageous! After long discussion they said they would call the other companies and cancel for me, How Kind!
I am now in the process of demanding a refund for the money they have stolenThis report was posted on Ripoff Report on 09/19/2009 03:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dazzle-white/internet/dazzle-white-linked-with-vh-access-and-healthmember-stole-a-number-of-payments-from-my-cre-497281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 UPDATE Employee
Hello.
AUTHOR: Gemma R. - (USA)
SUBMITTED: Friday, September 25, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2 UPDATE Employee
Hello.
AUTHOR: Gemma R. - (USA)
SUBMITTED: Friday, September 25, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#1 UPDATE Employee
Hello,
AUTHOR: Gemma R. - (USA)
SUBMITTED: Wednesday, September 23, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
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