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Report: #272137

Complaint Review: Dell, Dell Financial Services - Internet

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  • Reported By: Southgate Michigan
  • Author Confirmed What's this?
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  • Dell, Dell Financial Services 12234 N.IH-35B, Austin, TX 78753-1705 Internet U.S.A.

Dell, Dell Financial Services Failed to keep orginial contract of paying off within 17 months to avoid interest Ripoff Austin Texas Internet

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I purchased a Dell Desktop on April 12, 2006 On-line thru Dell. At the time of purchased Iwas led to believe (along with copy of information I received on-line) if purchase was paid in full by November 3, 2007 I would pay no interest.

I paid the computer by check along with a letter on July 27, 2007. I paid by check as i was having problems making payments on-line. In the begining it was paid thru check-free their chose.

I had nothing but problems with this company since day 1....when I received my computer it had no screen saver nor any sound. When I called I got someone I could not understand. but advised them if they couldn't fix it I was sending it back. They informed me it would be at my cost. I was furious. I ended up keep the computer and having to go to an outside source to help me fix the problem. When I spoke to them that day I also asked for a break down of what I was paying for. All I got on-line was a break down with O price and the grand total. I wanted each individual price to be broken down as it was on-line. Except when I printed it just showed the total. They informed me it would be mailed. Never received.

My credit line was approved for $4,000.00. My total only came to $842.40. Payments each month were $15.00, their minimum payment was never made I always paid more to get it paid off sooner then the 17 months given.

In July I sent them my final payment along with a letter advising them again of all the problems I had making payments on-line and wanted them to be assured this was the final payment I was sending.

In August I received a letter from Dell Financial Services informing me I still owed $182.87 which would be the interest. I called and spoke to some more women I could barely understand to no satisfaction. I then asked to speak to a supervisor, which Hema gave me to Mia the floor supervisor. who informed me computer I purchased suddenly was not the one for the no interest if paid in 17 months. How convenient. This company is crazy. I since have lost my job and have no income, but I did want to have one less worry by paying it off. To find out now they are claiming I still owe.

The copy I have which was printed at the same time I placed my order was to pay off by November 3, 2007. I don't have the $182.87 and as Mia informed me would continue to accrue finance charges. I informed her it was paid in full 4 months early.

When I purchased the system that was the inticement was the no interest if paid in full in 17 months. My daughter (26 yrs old) helped me and also agreed that was a good deal to pay it off in the 17 months and save interest.

Now over a year later they claim that was not part of the deal when I purchased it was for another system. How convenient. I do not owe them a dime and refuse to pay anymore, but something has to be done. I don't want my credit screwed up.

Please help me clear this up or put them on a "Shame on them list" this is taking advantage of people who purchase from them in good faith. I did not ha lucinate the no interest and just decide on my own not to pay it. I'm not a stupid person, as they try to make you think by using who employee's you can't understand. They need to be stopped.

Rose
Southgate, Michigan
U.S.A.

This report was posted on Ripoff Report on 09/03/2007 08:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-dell-financial-services/internet/dell-dell-financial-services-failed-to-keep-orginial-contract-of-paying-off-within-17-mon-272137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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