Dell - Dell Financial Services Poor record keeping, bills not mailed to correct address PO Box 81577, Texas

I opened a Dell Preferred Account several years ago when I lived at another address.  

I paid off my account, and did not use it for a year or so.  I moved during this time period.  I ended up making another purchase on the account.  It may have been my misunderstanding, but when talking with the people at Dell (sales)and making my order, I was under the impression that they were changing my billing information to reflect my change of address, and assumed that I would receive my Dell Preferred Statement at my new address.  Ok, I know what they say about assuming, but I just want everyone to know that they have to be really careful about dealing with Dell and Dell Financial Services.  They do not appear to share information like I thought, so you have to be absolutely sure that both have your correct information

In short, I ended up having late fees because my new statement was not sent to correct address.  I realized that this was mostly my fault, since I had not checked that Dell and DFS had my new contact info.  So I called DFS to make the appropriate change of address, and accepted the late fees without contest.

However, they have not changed my mailing address, even though I have called to make this change twice now.  When I access my account online, my address is correct, but when I call to verify, they still show my old address.  Seems like their different types of record keeping are not being kept in sync.  

I just tried switching to PAPERLESS billing online to circumvent the mailing address problem altogether.  GET THIS:  I clicked on the link which *clearly* said "switch to paperless billing".  I check my email a few minutes later, to find an email from DFS which tells me (and I quote) "You have UNENROLLED your account from paperless statements. Effective immediately, all new billing statements will be mailed to the address on file."