Dell Financial Services Promised one finance rate, charged another Round Rock Texas

I recently ordered a new computer from Dell over the phone. I called in response to an ad offering 0% financing for 18 months. I confirmed with the sales associate that I would get the advertised rate.

Dell Cheated Me

When the bill came the rate changed to 23.5%.

I spent 4 solid hours getting jerked around by Dell customer service and Dell Financial Services(DFS) all of whom told me they were very sorry but no one in the entire corporation could change the rate once it was set, even if it was a mistake.

A letter to the chairman and CEO received no response from their offices and was simply forwarded to DFS. DFS told me that I was mistaken because their records showed that the rate was 23.5.

Jayne
Bayonne, New Jersey
U.S.A.