Complaint Review: Dell Financial Services - Austin Tennessee
- Dell Financial Services P O Box 81577 Austin, Tennessee U.S.A.
- Phone: 800-2832210
- Category: Corrupt Companies
Dell Financial Services ripoff Austin Tennessee
On 02/28/2005 Dell charged a $29 late fee to my account, which was insultingly erroneous and terribly unethical.
When I called Customer Service at the end of February 2005 to verify whether or not my request to terminate ACH debits was initiated the representative stated that they had no record of my fax. I told her, if that is the case, Why is your company charging me a late fee? Her answer was to waive the late fee. Later I found out they dropped the ball here as well.
On 3/22/2005 I went online, paid Dell's late fee, to avoid having to deal with the idiots after they've tampered with my credit report. After this, I sent an email requesting that my account be closed and pointing out the above reasons why. They sent me an email stating the following: We would like to inform you that the current credit balance on your account is $29.00. Please reply for a refund check and we will act accordingly. Now this got me pissed. They make a mistake and I am supposed to jump through their burning hoops to fix it?
I wonder how many other customers have had this happen with Dell Financial and not even know about? I'm thinking Class Action Suit! Maybe this will get their attention.
This report was posted on Ripoff Report on 03/24/2005 01:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-financial-services/austin-tennessee-78708/dell-financial-services-ripoff-austin-tennessee-136276. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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