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Report: #1105221

Complaint Review: DentalPlans.com - Orange California

  • Submitted:
  • Updated:
  • Reported By: Disatisfied Customer — Costa Mesa California
  • Author Not Confirmed What's this?
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  • DentalPlans.com Orange, California USA

DentalPlans.com dentalplans dental plans dental insurance dental discount plan Orange California

*REBUTTAL Owner of company: From DentalPlans.com

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Everything here is my opinion.

In my opinion,  they misrepresented everything to me.

Every doctor I contacted based on their online directory either did not exist, had their phone number disconnected,  or did not agree to participate in the plan.  It was a hassle and waste of my time contacting them.  And they continue to have these doctors in their system listed in their website even though they are not participating! 

Why would they have dentists listed in their website when these dentists never agree to be in it? Why is that? 

I don't believe they are an insurance company however when they called the doctors on my behalf to see if they took the "insurance" the doctors told me they asked if the doctors "TAKE CIGNA PPO."  (That's what the doctor staff told me?!) All the doctors were confused because many of them take cigna and ppo but NOT dentalplans.com discount plan.  Also,  they give the appearance of being an insurance but apparently are not! I am still confused. What are they? They will not say when I asked them. They are for certain a dental discount plan. 

I want my money back.

I am submitting a report with the California Government related to what in my opinion is FRAUD.

This was an awful experience.

If I were you I wouldn't spend a dime on this company until and unless you are satisfied based on the evidence that they are legit.  Make up your mind.  I basically screwed myself. 

 

 

This report was posted on Ripoff Report on 12/07/2013 03:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dentalplanscom/orange-california/dentalplanscom-dentalplans-dental-plans-dental-insurance-dental-discount-plan-orange-cal-1105221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

From DentalPlans.com

AUTHOR: DentalPlans.com - ()

POSTED: Monday, December 09, 2013

Hello,

First of all, we would like to apologize for your unsatisfactory experience. As you had stated, we are the largest distributor of dental savings plans. We do not, and have never claimed to, offer dental insurance, which we state on our site: http://www.dentalplans.com/discountdentalplans/aboutus

We make every effort to ensure that only participating dentists and their respective phone numbers are listed on our website. This information is provided to us directly from each plan network and is continuously being updated.

Please call us toll free at 1-800-494-9294, Monday through Friday between 7am and 6pm (CST), so that we can help you with one of the following solutions:

1. Contact the dentist - we can contact the dentists on your behalf to confirm that he or she participates in one of our plans and correct this misunderstanding.
2. If the dentist does not participate in the plan (CIGNA, in your case), then we can help you choose a plan and participating dentist in your area that offers discounts on the dental care services that you need.

We have been dedicated to helping our Members save money on their dental care since 1999, and we would love to do the same for you. Please give us a call at 1-800-494-9294 so we can find the best solution for your dental needs. We look forward to you giving us another opportunity to better serve you.

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