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Report: #1291281

Complaint Review: Dermaluxe - Internet

  • Submitted:
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  • Reported By: Angry Ms — North Virginia USA
  • Author Confirmed What's this?
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  • Dermaluxe Internet USA

Dermaluxe Dermaluxe Scam Internet

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Saw ad on Yahoo with Meryl Steep and Christie Brinkley to name a few advocating an anti-wrinkling product samples that supposedly they use. Hey who doesn't want to look as good as these two ladies? So I clicked on it and it took me to a site to order DermaLuxe and a second sample called Hydra Stem Cell Serum.  I received the product approximately 1 week later - no information on how to use, so I went to the add again.  Noticed that the product name changed to Luxcell but everything else was the same, including the testimonials that stated they had just posted "2hr, 10hr, 2 days" you get the idea, they were the same testimonials as the previous week.  I called the customer service line, got disconnected twice before getting a guy. When I told him I was sent the wrong stuff (according to the ad I was looking at) he told me their warehouse must have made a mistake "both products are sent out" but reassured me I would love the product I received and that I should take advantage of the product.  He asked about my skin and areas I was concerned about and why. Than he mentioned something about calling back by March 23 but because of his accent, I could not understand clearly. I did an internet search and found some negative reports on the company; later I filed a report with BBB. The next day I called again, and again got disconnected before talking to a female this time.  I told her to cancel my account and any future charges to my credit card.  I had spoken to my bank earlier and had them put a block to any future charges from this company.  The other interesting thing is that the charges for the same company was posted to my credit card from two different companies--hmmm.  Lesson learned...

This report was posted on Ripoff Report on 03/02/2016 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermaluxe/internet/dermaluxe-dermaluxe-scam-internet-1291281. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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