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Report: #1229909

Complaint Review: Dex Media - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Acculine Technologies LLC — Whiteland Indiana USA
  • Author Confirmed What's this?
  • Why?
  • Dex Media Nationwide USA

Dex Media Contract that was never autorized Nationwide

*UPDATE Employee: Company response

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Dex Media tells you one thing then does something completly different. I was told that there was no contract and that my monthly cost would be $99.99 monthly for advertising. This was correct for the first 2 months. After that my bill went up to over $1000.00 a month in which they told me it was because of the Super Clicks campaign that I was enrolled in. I never authorized this even though they say someone from my company did. We have been in business for around a year and have not even been doing $1000.00 a month in sales we are still trying to grow, but with advetising costs going through the roof we may not be around much longer. I am now be told that I am in a contract for at least another year with no way to get out of it even if we close our doors completly.

This report was posted on Ripoff Report on 05/18/2015 10:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/nationwide/dex-media-contract-that-was-never-autorized-nationwide-1229909. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Company response

AUTHOR: Dex Media - (USA)

POSTED: Tuesday, May 19, 2015

Hi, we would like to apologize for the issues that you've outlined regarding your dissatisfaction associated with your account.

We're very eager to look into this matter and work with you to resolve all concerns. If you would, please contact us at Social@dexmedia.com providing your name, contact number and business information for prompt follow-up. Thank you, Ed. 

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