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Report: #1297908

Complaint Review: Dex Media - Nationwide

  • Submitted:
  • Updated:
  • Reported By: LBear — Sylmar California USA
  • Author Confirmed What's this?
  • Why?
  • Dex Media Nationwide USA

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I became frustrated with the lack of professional support. It's apparent their methods are to corral as many clients with "bait" and not deliver a quality product in a timely manner. There is little customer contact from the developer and there was more than I expected to contribute to building the website. The overlay before going live doesn't look appealing and when I was notified it was ready to publish, the URL team needed more access to the previous domain (which I had already done) and I learned it was going to take another 5 days before going live.

This was my first venture in aquiring a website and I wish I was better educated with the process. I think I will consider paying the price of a more channeled developer in the future.

This report was posted on Ripoff Report on 04/05/2016 10:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/nationwide/dex-media-deceptive-dallas-nationwide-1297908. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE Employee

Company response

AUTHOR: Dex Media - (USA)

POSTED: Thursday, April 14, 2016

 

Thank you so much for providing the requested information. We're happy that you were able to speak to a Dex Media representative regarding your concerns. Again, I apologize for any confusion and inconvenience surrounding your account. We greatly appreciate you as a valued client, and if you need assistance in the future, don't hesitate to reach out.  -Ed

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#1 UPDATE Employee

Company response

AUTHOR: Dex Media - (USA)

POSTED: Tuesday, April 12, 2016

Hi - I'm sorry to hear of the issues you've outlined regarding your account, and would like to help. If you could please reply here with your business name/address, and a preferred contact number or via email at Social@dexmedia.com for prompt follow up. Thank you, Ed.

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