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Report: #1217605

Complaint Review: DEX Media - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Anonymous — Pittsburgh Pennsylvania USA
  • Author Not Confirmed What's this?
  • Why?
  • DEX Media Nationwide USA

DEX Media Never Trust Your Web Site to DEX Media Pittsburgh, Pennsylvania Nationwide

*UPDATE Employee: Company response

Show customers why they should trust your business over your competitors...

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I used this company to produce a web site for my company and host it.  First of all, they have no talent for developinga web site appropriate for your business.  They gave me a very crude and inapopropriate site, and claimed that I needn't worry about it because anything can be changed.  It can -- I provided all the changes and redesigned the entire site by myself.  They were helpless, and useless.

After holding their hand through the process many times, I got fed up.  I was doing all the work, and they messed up many aspects of the job.  Wrong addresses and phone numbers.  They offerd sales that I never authorized -- just stuff that they somehow thought would be a good idea.  They listed my personal email address, without my authorization.  They were totally incompetent. 

Furthermore, it's almost impossible to reach a person to help you.  This is a relly incompetent company.  Don't trust them with your business. 

This report was posted on Ripoff Report on 03/23/2015 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/nationwide/dex-media-never-trust-your-web-site-to-dex-media-pittsburgh-pennsylvania-nationwide-1217605. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Company response

AUTHOR: Dex Media - (USA)

POSTED: Tuesday, March 24, 2015

Hi, we would like to apologize for the issues that you've outlined regarding your dissatisfaction associated with your account and not being able to reach an associate to address this matter. We're very eager to look into this matter and work with you to resolve all concerns. If you would, please contact us at Social@dexmedia.com providing your name, contact number and business information for prompt follow-up. Thank you, Ed. 

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