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Report: #1196637

Complaint Review: Dex Media - Peoria Illinois

  • Submitted:
  • Updated:
  • Reported By: Mike Anonymous — Roseburg Oregon
  • Author Not Confirmed What's this?
  • Why?
  • Dex Media PO BOX 3900 Peoria, Illinois USA

Dex Media Fraudulent Billing Practices Peoria Illinois

*UPDATE Employee: Company response

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The account representative for my company called to ask if I wanted to renew my one year advertising in Dex Media. I told them no. They conveniently forgot to update my cancellation in their computer system. 

I called up to complain that I was still getting billed and want to cancel. The representative that I spoke with said that because it had already gone to print I would have to pay for another year of advertising in their book. I told them that I had cancelled a while back and they didn't have any record of it in their system and that there was nothing that they will do for me. This place is a rip off. Their overpriced and have deceptive practices. I realize that the print industry isn't doing so well now that everyone is online, but this is rediculous. Avoid them at all costs!

This report was posted on Ripoff Report on 12/19/2014 05:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dex-media/peoria-illinois-61612/dex-media-fraudulent-billing-practices-peoria-illinois-1196637. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Company response

AUTHOR: Dex Media - ()

POSTED: Saturday, December 20, 2014

Hi, we would like to apologize for the issues that you've outlined regarding your dissatisfaction associated with your account and the lack of service once you reached out to us for assistance. We're very eager to look into this matter and work with to try and resolve all concerns. If you would, please contact us at Social@dexmedia.com providing your name, contact number and business information for prompt follow-up. Thank you, Ed. 

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