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Report: #856832

Complaint Review: Diet Patch - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: SJB — Grapevine Texas United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Diet Patch Internet United States of America

Diet Patch Unethical and Deceitful Internet, Internet

*UPDATE Employee: Customer Signed Up For A Trial

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As I have seen in similar issues about this company; I ordered this product on February 29, 2012 and did not receive the product until after the 14 day trial was over (March 15th). Haw can you cannot offer a free trial and not send the product out in a timely manner to which they can actually try it. That is simply unethical and deceitful.

I did not realize the trial was over until I saw the charge and realized that I had missed the date for canceling because I never got the product. In addition to that and since my email on the 19th the charge for your product (which I would never in my right mind pay $90.00 for a diet product) has cleared my account and caused me to become overdrawn and has additionally caused my car insurance payment to be refused.

I am sending back the unused portion (all but 4 cheaply made patches) with a letter requesting a refund of the $90.00 and noting that I will be consulting with my attorney regarding recourse on their unethical and deceitful business practices.

This report was posted on Ripoff Report on 03/20/2012 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diet-patch/internet/diet-patch-unethical-and-deceitful-internet-internet-856832. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Customer Signed Up For A Trial

AUTHOR: DietPatchToday - (United States of America)

POSTED: Tuesday, March 27, 2012

Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended.

Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the terms to the left of the page as well):

www.dietpatchtoday.com/order.php

The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):

www.dietpatchtoday.com/terms.htm

The customer was sent the 14 day trial and the product was delivered to the customer.

Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.

The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.

We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.

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