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Report: #1249621

Complaint Review: Digitaloutlets.net - Internet

  • Submitted:
  • Updated:
  • Reported By: blancaP — playa del rey California USA
  • Author Not Confirmed What's this?
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  • Digitaloutlets.net Internet USA

Digitaloutlets.net www.digitaloutlets.net ripoff, not delivering product, emails to verify order, cancellation fee for non delivered items. online- california perhaps Internet

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STAY AWAY from this company and its yelling/rude customer service!!! they have this "verbal approval" scam emails cluttering your inbox while they retain your money for a long time and they you are aggravated by their customer representative so much all you can do is cancel- so they charge you 10%!! OMG!!

I purchased a camera kit 8/1/15 and received my email confirmation (NO STATEMENT OF ANY "VERBAL" CONFIRMATION NEEDED ANYWHERE!!!) order apparently went thru fine and yes my money was taken from my bank account. They don't even have this verbal policy confirmation as you order thru their website. There is something in their customer service tab-- however they charge 10% cancellation fee. basically they don't deliver, upset you beyond measure and then charge you 10% for any cancellations.

great way to make business, right? they will make 10% of any cancelled purchase.! even if it was not delivered---so it is not a re-stocking fee ; it's basically, we;F$#@;# YOU anyway.

 

I had to travel abroad during the shipping period but was counting on the equipment to shot a wedding. Needless to say, the equipment didnt arrive.

I starting receiving emails (10 total) to have me call THEM to confirm "VERBALLY" my order. As you can imagine this flag the trasaction as a scam all over. I emailed them back while abroad confirming it was me who placed the order and to please rush it for my event or i would have to cancel it, as they did not met their shipping time frame.

I finally took time off work to be ABLE to call them during their work hours, and "VERBALLY CONFIRM" the order...i had already read bad reviews for this company and became more concerned.

After waiting 15 mins on the phone for ;Customer Service, i was ready to confirm; and I asked the man what was that verbal confirmation of my order about? he very rudely responded, it is a verbal confirmation policy our company has. I asked the question again, trying to make sense of it, i have been purchasing online for YEARS! and never had such a thing happen, he started yelling at me, saying IT IS OUR COMPANY POLICY!! DO YOU KNOW HOW MANY EMAILS WE SENT YOU???? i told them yes TOO many! i just wanted my camera. He continued to YELL over me talking. I Could not believe his rudeness! I asked him, Excuse me! are you customer service?? i am the customer here asking a question! It was unbelievable- then trying to shut me down he asked do you want to confirm your order. I said NO! i do not want anything from your company. I have never been treated so poorly! TIME wasted, who know how long it will take me to get my $600 back, but i will certainly give NO business to such a crappy and shady company! on top of it they charge 10% fee for all cancellations! no wonder they piss you off so you cancel. STAY AWAY!!!

This report was posted on Ripoff Report on 08/19/2015 03:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/digitaloutletsnet/internet/digitaloutletsnet-wwwdigitaloutletsnet-ripoff-not-delivering-product-emails-to-verif-1249621. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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