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Report: #336746

Complaint Review: Direct Buy - Chesterfield Missouri

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  • Reported By: St. Louis Missouri
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  • Direct Buy 611 Trade Center Blvd Chesterfield, Missouri U.S.A.

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Rip-off Report Investigation:

EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.

Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.

The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.

The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.

One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.

Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations

DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.

In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.

Read about DirectBuy .. see their websites and the services they have to offer.

Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.


Direct Buy Biggest Scam Do NOT Join Chesterfield Missouri

Direct Buy is a scam. The lie they sell is that by joining their Club for almost $5000, you will be given the opporunity to buy products at manufacturer direct pricing. This is not true. While there may be items that you can save on, they will be very high end products that most people couldn't afford anyway. My wife and I purchased a membership as we began remodeling our home. As I began to price out items such as doors and windows I found that the prices seemed a little high. I decided to began shopping those items around and discovered that I could save money on identical items outside of Direct Buy. Furthermore, on almost all the items I was shopping I was left to deal with a supplier, not Direct Buy. As I returned to Direct Buy they marked up the quote that I had received from the supplier for shipping and handeling. In reality I would be picking the items up directly from the supplier so there would be no shipping or handeling, as this was verified by the supplier. I filed a complaint with the BBB and was told that if I could provide written proof I would be given a refund and my membership would be cancelled. I did just that and Direct Buy still refuses to honor my request and their aggreement. I am now done with my house and did it all saving thousands on my own without Direct Buy. Meanwhile I continue to fight to get my money back from this scam.

St. Louis, Missouri

This report was posted on Ripoff Report on 06/03/2008 12:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Their selection of products is really great

AUTHOR: Jon - (U.S.A.)

POSTED: Thursday, July 30, 2009

We spent hours just poring through the catalog in the showroom

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#2 Consumer Comment

Well... Did you WIN, LOOSE, or DRAW?

AUTHOR: Friendly Help - (U.S.A.)

POSTED: Wednesday, July 02, 2008

Your followup is rather vague.

We looked at Direct Buy c1977 and they wanted $1600 then. It felt like a bad deal because the numbers and the hurry-up-now-or-never routine did not make any sense to us, so we never joined. The price does seem to always be going up. The last time I read a Direct Buy complaint (last year) the price was $4000.

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#1 Author of original report

Direct Buy Update

AUTHOR: Jffrybrwn - (U.S.A.)

POSTED: Wednesday, July 02, 2008

After filing this report with this website and the BBB I was able to get my issues resolved with this company in a satisfactory manner. Direct Buy is a company that may not work for some people. Do your research to find out if it is a good fit for you.

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