Direct Buy Auto Warranty A ripoff-This company do no honor their contractual obligations Iselin New Jersey

Direct Buy Auto Warranty denied the repair of our car. I called and they indicated that repair was not covered because it is a wear and tear issue, which is not. They said they have an engineering department that review cases and I asked to get me in touch with that department for us to understand their reasoning; they did not provide me with the contact information. All members of our family are engineers and we know what wear and tear is and what is not. Their argument is definitely not valid. I have called several times for them to send me information in writing on their reasons for repair denial; they promised to send it many weeks ago; I have not received anything.

They offered to cancel my policy which is the best solution for them, not for us that paid the policy and have been paying month after month the premium and received nothing in return. I have called numerous times and I have asked for a supervisor; the answer is all the time that there isn't one and that there is no one else I can talk to. I have insisted and asked for the phone number and a supervisor from the corporate offices; about two months ago, I was told again that they couldn't provide me with the number but he will pass my message and I was supposed to get a call back from someone from corporate offices; no one called me. This company is the WORST AUTO WARRANTY COMPANY EVER! NOT EVEN BETTER BUSSINESS BUREU accredited (BBB)!! I filed a complaint with BBB and they not even bother to respond to BBB. This company do no honor their contractual obligations.  I have strongly requested that they fulfill their contractual obligations without any results.