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Report: #1138551

Complaint Review: direct buy auto warranty - Nationwide

  • Submitted:
  • Updated:
  • Reported By: explodinggut — utica New York
  • Author Not Confirmed What's this?
  • Why?
  • direct buy auto warranty Nationwide USA

direct buy auto warranty mercedes r320 cdi intercooler leak wouldn't cover because engine didn't fail Nationwide

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2007 r320 cdi benz developed an oil leak 2 years after buying a 5 year warranty from direct buy (auto) warranty.  dealer investigated and found an intercooler leak.  also, the srs (supplement restraint system) was worn and needed replacing.  confirmed that if one component of the srs is out of order, then the whole system is shut down (no airbags, etc) for this model.  all necessary repairs per dealer.  direct buy auto warranty people sent out their adjuster.  their adjuster's written report noted that since there isn't any mechanical failure, none of the $2000 repair would be covered.  dealership was totally speechless.  absolutely ridiculous that i should have my whole engine and turbo to be completely failed before dbw will consider covering a repair.  i know now that even if i had a covered repair, their adjuster will weasel out of it somehow.  i canceled my policy but have yet to receive my refund (2+ weeks) of undisclosed amount (dbw hasn't told me how much they'll refund).

on the other hand, i have the ford esp platinum care + for a different vehicle and that has worked BEAUTIFULLY.  when shopping for an extended service plan for a car, the list of exclusions speaks alot of the policy.  dbw's list of exclusions is longer than their inclusions. dbw is a bunch of thieves.  i hope justice comes to their heads sooner than later.

This report was posted on Ripoff Report on 04/13/2014 02:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-buy-auto-warranty/nationwide/direct-buy-auto-warranty-mercedes-r320-cdi-intercooler-leak-wouldnt-cover-because-engine-1138551. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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