Direct Buy Of Mountain View Classical Shell Game Scam.. Trust YOUR instincts and no 3 day trip to Tahoe Mountain View California

My husband and I are happy with our experience at Direct Buy in Mountain View, CA.  We were treated with respect and given a tour of their showroom which gave us new ideas for our upcoming remodel.  

Before we attended their offering, we were interested in an all Gaggenau Kitchen and during registration they provided us with 2 wonderful Gaggenau catalogs which proved valuable to us in that the refrigerator dimensions will not fit in our kitchen so we have saved time and money by changing our minds on the style of kitchen we will install.  We especially like:  

a) the tour of their beautiful showrooms because we got more ideas which fueled our enthusiasm to get started sooner than we thought we would;

b) the help offered with a decorator, drawings, contractor recommendations (they offer 3 so we can choose the one most suitable in our view) and the idea Direct Buy may have years of experience with these contractors so one has even more confidence in their recommendations; 

c) they are willing to take delivery of orders if we cannot accommodate the receiving date range, for example, the order may be part of a larger one, like for a kitchen, and we are not yet ready to tear up the whole kitchen;

d) the periodic emails offering specials on a variety of items and pleased they are not too frequent.  We were surprised they offer other items we did not expect, including furnishings.  We had been discussing getting a different style of mattress and they have a huge savings on the one we were thinking of purchasing ... it was timely.  

We joined Direct Buy and are grateful there is a business which is so well thought out and presents their offerings in a professional manner.  I am sorry the person who made this Ripoff Report was not happy with his experience but it does sound like he may have received what he expected.  

Direct Buy has been in operation for many years which is obvious in their methods, as well as the ethical bent demonstrated in the rules and regulations a customer agrees to abide by when they become a member.  It is impressive.  Being in sales most of my adult life, I enjoyed experiencing a well rehearsed presentation which utilized so many sales skills in a non threatening manner.  We cannot vouch for anyone else's experience or understanding of this business but our personal experience herein related is what we know to be true for us.

This email is submitted by PJ and Rian 

My husband and I are happy with our experience at Direct Buy in Mountain View, CA.  We were treated with respect and given a tour of their showroom which gave us new ideas for our upcoming remodel.  

Before we attended their offering, we were interested in an all Gaggenau Kitchen and during registration they provided us with 2 wonderful Gaggenau catalogs which proved valuable to us in that the refrigerator dimensions will not fit in our kitchen so we have saved time and money by changing our minds on the style of kitchen we will install.  We especially like:  

a) the tour of their beautiful showrooms because we got more ideas which fueled our enthusiasm to get started sooner than we thought we would;
b) the help offered with a decorator, drawings, contractor recommendations (they offer 3 so one can choose the one most suitable to the customer) and the fact that they may have years of experience with these contractors so one has even more confidence in their recommendations;  
c) the fact that they are willing to take delivery of orders if the homeowner cannot accommodate the receiving date range, for example, the order may be part of a larger one, like for a kitchen, and the customer is not ready to tear up the whole kitchen yet;
d) the periodic emails offering specials on a variety of items and pleased they are not too frequent.  We were surprised with the fact that they also offer other items we did not expect.  We had been discussing getting a different style of mattress and they have a huge savings on the one we were thinking of purchasing ... it was timely.  

We joined Direct Buy and are grateful there is a business which is so well thought out and presents their offerings in such a professional manner.  I am sorry the person who made this Ripoff Report was not happy with his experience but it does sound like he may have received what he expected.  

Direct Buy has been in operation for many years which is obvious in their methods, as well as the ethical bent demonstrated in the rules and regulations a customer agrees to abide by when they become a member.  It is impressive.  

This email is submitted by PJ and Rian 

I felt the presentation wasn't as horrible as it's being portrayed. I ended up joining DirectBuy and saved with my home remodeling. We expected the customer service to degrade once we became members, but that did not hold true. Their representatives are always friendly and very helpful

Sorry, the last part of my comments were missing [my fault]. To finish: We then watched a 45 minute video regarding the company. Very polished. An intro from the franchise owner was edited onto the "canned" presentation from corporate [bought with the franchise fees.]. lots of data and claims, at first glance very convincing. Then the part about list price, manuf. suggested price, discountsd and what the typical store pays to the manufacturer for the product, with examples.

This is where the shell game starts. They talk about prices, glibly jumping back and forth from one referrence to another at a consistently accelerating pace. By the time they are through with this part you will probably be thinking "Hmm, maybe.." But then when you take time to go over it in your head you realize that there were no specifics, just a lot of generalities which led you to a pre-ordained comnclusion. And I'm out of space again. So if you would like feel free to contact me (((ROR REDACTED EMAIL FOR SECURITY PURPOSES))) and I will be more than happy to give you "The rest of the story" as Paul Harvey would say.

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

what was the point of your comment?

you hate to get info with other people?

i'm not sure what the gripe is about a company who choose to do business in a manner which sounds like a smooth and polite manner of laughing with guest and making small talk until what sould like a list of guest arive. i thought you had to contact this company and ask to be invited in.

am i wrong. do they contact you and come pick you for what what sound from you like a group meeting about how they do business? please help me understand what sucked so much about this. at the end did the man in the suit ask everyone in the group to join right then as a group or did they talk to you one at a time in private? how long did this take? 30 mins then you have to pay?

how much info is given about the company? please give more info before we go down to the one in arizona.