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Report: #1103671

Complaint Review: DirectBuy - Woodbridge Virginia

  • Submitted:
  • Updated:
  • Reported By: UsuallySmarter — Woodbridge Virginia
  • Author Not Confirmed What's this?
  • Why?
  • DirectBuy directbuy.com Woodbridge, Virginia USA

DirectBuy Grand Incentives If it's too good to be true, it is Woodbridge Virginia

*UPDATE Employee: Grand Incentives Is Here to Help

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Years ago I joined DirectBuy and everytime we tried to use it, they could not get us what we were looking for and teh amount of time lost was insurmountable. It was an extreme waste of money.

My husband and I accepted an invitation - being told we had won plane tickets or a cruise and possibly a car. We listened to the spiel and saw a most organized and promising showroom. We almost purchased, but decided we had to wait for a few months.

The ticketw we had won were denied. The form letter that Grand Incentives lists 13 choices for the representative to use to deny the consumer of the tickets. Then, it is followed by a bait and switch tactic that though you may not have the tickets you can have a week in a condo. That week has a charge per person.

Basically, DirectBuy hasn't changed. They have gotten more savvy on how to get people in to write a check.

Grand Incentives does not have a reason to allow the consumer to change from a Tuesday to a day thay can use or to send in the form corrected...or any of the other eleven reasons. The odds are that any winner has a 90% chance or better of being denied a "free trip".

This report was posted on Ripoff Report on 12/02/2013 01:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directbuy/woodbridge-virginia-22191/directbuy-grand-incentives-if-its-too-good-to-be-true-it-is-woodbridge-virginia-1103671. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Grand Incentives Is Here to Help

AUTHOR: Grand Incentives - ()

POSTED: Tuesday, December 03, 2013

I am sorry to hear that you had difficulty redeeming your travel certificate from Grand Incentives. We do ask everyone to carefully follow the instructions listed on the certificate to ensure they can be booked. However, we have received feedback similar to yours and are trying to make sure that more people are able to travel. If you are still interested in taking your trip, please fill out the contact form on our blog with a link to this discussion: blog.grandincentives.com/contact/

Thank you for the feedback. I hope you are able to travel with us!

Grand Incentives

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