D&J Auto Parts Wrong wheel received, company will not return phone calls regarding return/credit Richmond Indiana

I am the third person on Ripoff Report.com to have fallen victim to D&J Auto Parts. I ordered a replacement wheel for my 1995 Honda on April 16, 2008. The company charged my credit card $70 on April 19, 2008 and shipped the part which I received on April 25, 2008. However, they shipped the wrong wheel. Their website (djautoparts.com) indicates that you have to call them to receive a RAN (return authorization number). I have called three times a day for the past three days and Renee (who calls everyone "sweetie") advises me that the the only person who can provide the RAN is "Charlie." Every time I call and ask for Charlie, I am told that he is out of the office, he is on the phone, he will call me back, etc. So, I have filed a complaint with the FTC and will be filing a complaint with the Texas Consumer Protection Agency and the Indiana Better Business Bureau. It is my understanding from another poster that approximately 60 reports have already been filed against D&J Auto Parts.

Beth
Plano, Texas
U.S.A.