EcoQuest International Promised to refund my money when I returned unit, then said unit was damaged Ripoff Greeneville Tennessee

Harvey,
I read your stated issue with EcoQuest international and quit frankly I don't understand your problem. First, put yourself in their shoes, the unit arrived damaged should they eat the cost on a unit that might have been damaged by you before it even went into the mail? This is why the post office and other carriers offer insurance to protect the rights of both parties. Second, how is this at all an issue with EcoQuest International? It seems to me that this is an issue between you and your rep or dealer or whatever their called. I actually own one of these purifiers and haven't had a bit of problems with it and from what I gather you didn't either. Yet your attacking the company as though they stole your wallet. My dealer made sure to remind me not to damage the unit or the box when I received it just in case I wanted to return it. Thankfully I loved it and kept it!

As a former rep for Ecoquest International, I can attest to the fact that there is an abundance of help available to help anyone achieve success. The failure of anyone in this company is NOT due to being ripped off. It takes effort and determination to make any business work; their products save lives. And my experience is that if they say it was damaged when they received it, it was damaged. I saw a lot of people try to rip THEM off, not paying for success paks and leaving the people who signed them up without commissions after doing all the followup to help people get started. And yes, a lot of lives were transformed by this company, with their products AND their business. If you failed, you just didn't try very hard. There are no free rides. I left the company because I couldn't put the time in any longer; but not because they failed me in any way.

I am somewhat amused at the comments that this company tried to rip you off when they mentioned you would have to finance the Success Pack yourself. If you consider any other business you would want to start the cost for the Success Pack is actually quite low.

In my experience, every company has difficulties and miscues and that is most likely what happened in this case. I have had dealings with this company for many years and have enjoyed the overall experience.

What I would suggest is that you take a step back, calm down a little, and look at this from a business perspective instead of a get rich quick scheme and realize that this could be a really good business if it is worked correctly.

What about the 4 people who just refused to send me my money, answer my calls, or acknowledge they have stolen $700 each? No Ecoquest won't help me, and yes the US mail DID scar up my customer-returned Breeze too. No they said it WASN'T their fault and yes, the insurance was worthless. I ate the whole thing. Should I have? No. I COULD have sent it BACK to the customer and made THEM eat it and it was sent in an Ecoquest box!

They tell stories about people who made LOTS of money by spending thousands of dollars marketing their equipment. They just don't tell THAT part. Some people DO go and get large accounts and get the "reputation" and make money. Most don't. 95% of all new businesses ALSO fail because of improper knowledge of marketing, business plans, product, people skills, financing, target markets, etc....

It's all about numbers and the learning curve. Yeah, I'm still in, my wife didn't get her monthly cold for 4 years now, 23 people have called me with the news that they got off their inhalers within 24 hours of turning on their machines. THAT's what keeps ME going. My 2 boys were my first, 4 years ago. Now it's got proof of killing the MSRA and Avian Flu viruses.

any business is a risk these days but you have to work it , you want get rich doing nothing, and you should know that the rich ownthe world and make most the rules, so sometimes you just need to be happy not rich ! and only God can do that! but in there defence i own a breeze air filtration system i paid 500.00 dollars for it! and got in the buissness, but the product i felt was to high to homestly make any money! but the product i couldnt be happier with it really does what they say and has worked beautiful in my home! we dont have half the dust are allergies are flues are colds since we have purchased it! God bless!

Robert

Sounds like you have a common problem. Goods damaged in transit. I noticed you filed this report in April. Has the postal service taken care of this problem for you? Did the EcoQuest Dealer state they would not refund your money? Best Finance can only refund your money after the Dealer receives the air purifier in the same condition it was shipped to you. Hopefully you insured the air purifier for the full retail amount. You are covered either by the EcoQuest Dealer guarantee or the postal insurance. By now I am sure this has all been resolved. Please let the readers know.

EcoQuest Intl does not offer money back guarantees. That would be between you and the Dealer. Your complaint is with the Dealer.

The Fresh Air purifier you received was packed in a substantial container, highly resistant to damage. You stated you wrapped it in bubblewrap and newspaper. Did you not use the original packaging? EcoQuest has shipped over 5 million air purifiers around the world, with over a 98% satisfaction rating in the performance of the air purification units.