Complaint Review: EDENPURE - N.CANTON Ohio
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- Author Confirmed
- EDENPURE 7800 Whipple Ave. N.W. N.CANTON, Ohio USA
- Phone: 330.494.4282
- Web: WWW.SUAREZ.COM
- Category: Unusual Rip-Off
EDENPURE Sent item yo be prepared, they said warranty expired we knew that only the button to turn off &on needed repair we want to pay ask if they will send back (cod) or we can send postage to them They replied not thier policy. N.CANTON Ohio
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Sent Edenpure back to Customer Service Center to have on & off button fixed received a letter they are sorry it cannot be fixed.
I telephoned to say please fix and we will pay we knew it wasn't under warranty or send it back COD or I will send postage, they " No they can't " me "alright we will come to you" they "we don't know where it is"this is crazy I just received a letter saying you received it.
I continued to say we have purchaced 2 heaters recommended them to others who ordered 4. All we want is ours returned we can use it the way it is. Thier goal is 100% Customer Satisfaction I also asked to speak with Michael Kovalchin Director of Customer service and was told he would not talk to me.
This report was posted on Ripoff Report on 09/26/2014 09:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/edenpure/ncanton-ohio-44720/edenpure-sent-item-yo-be-prepared-they-said-warranty-expired-we-knew-that-only-the-butto-1179424. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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