Elite Extreme Ripped off a 12 year old girl Casselberry Florida

My daughter ordered a cover for her new phone in May. The money was removed from our account on June 1st.

We waited 15 business days before calling and following up on it. I spoke with a man who told me that the order was going to be shipped out that week. I emailed the company one week later and never received a reply to my inquiry.

I called back 10 days later because we still had not received a phone cover or an email and I spoke with a girl this time who told me it was on back order and they had no idea when it would be shipped. I canceled the order at that time and asked her if my money would be returned to my account. She assured me it would.

Two weeks later I sent an email to them that wasn't very nice telling them I am going to report them to the BBB. I still have never received my money or a reply to that email. I tried to call and I keep getting disconnected today.

At this point it's not the $15 that I am worried about- it's the fact that this company has some of my financial information and has not made good on my daughter's order. Not very trustworthy business practices for having people's financial information.

Karon
Wooster, Ohio
U.S.A.