EMPIRE CARPET LIARS, DECEPTIVE RIPOFF Northlake Illinois

First of all we called Empire on the 19th of December, they had Jake come out the next day with carpet samples-Jake was wonderful and we were sold on the top of the line carpet with warranty on stains and wear. We went with the no $ down pay later(one year)-$6,435.00. The installers came on the 22nd-we noticed a very beat up van driving up and down our road, I thought "oh no-not again"(look up Dale Warren Plastering)they pull in and come to the door I asked to see their paperwork from Empire-"DUHHH-NO SPEAK ENGLISH"finally I looked at the paper he was holding and low and behold he was from Empire! I was expecting a EMPIRE VAN OR TRUCK! I should of said "NO"!!!

Everything was going pretty well(they had no furniture to move-no carpet to pull up)then my mother in law see's them cutting the carpet on the road in the rain-tells me when I got back and I tried to ask one of the "professionals" about it-he said it would be fine-then I go and call Empire to ask them about this and I'm told that this is common and the "professionals" know what they are doing. FINE. Now I'm getting a bit nervous-it's around 3:00pm and they have been there since 7:00 and still have 3 rooms to do. My husband comes home(thank god he knows some spanish)and he is told that they will get done around 9:00pm-OK!

So, they leave and the next day we notice the stairs are not flush with the sides and the seams look terrible. I call the customer service line (which is a joke-you call and then they have somebody call you back to confirm) they are to come and fix the carpet on Jan. 6th-that morning everyone except hubby is sick so at 8:00am I call to cancel them coming that day and I will call back another time to have them fix it. Well, around 11:30am the phone starts ringing( it only rings 3 times then goes to voice mail) and there is banging at the front door-we were sleeping and the phone kept ringing and the banging-finally I got up and peeked out of the upstairs window-my kids & (I were all in bed together)it was the installers-so as I'm putting on some clothes I hear pinecones being thrown at the windows and they are pounding on the door- I open the door and tried to tell them that I cancelled and we were all sick- he said "that's ok just let me take a look" I was like "NO WAY-I cancelled"!!!!

So I'm pissed and call the "service" we just got the run around saying that she would put in a complaint with the installers-BLAH, BLAH, BLAH!!!!I rescheduled for the 14th and guess what-no one shows up-mmmmmmmm! So here we go again with the phone calls and finally the "head" professional comes out and he tells us we need to call the "service" and have them come out & replace the stairs and he didn't know what happened with the seams-also, told us to let the installer fix it guys to do a "waterfall" on the stairs-HUH? WHAT? ISN'T THAT THEIR JOB?I'm still thinking of having them come get their carpet and stick it you know where! I also haven't called them back to come refix it for all the hassel it causes!Everytime I see that TV commercial I want to scream-GET RID OF THE GUYS IN NICE BLUE BUTTON DOWNS AND TROUSERS AND SHOW WHAT EMPIRE REALLY IS-ILLEGAL!!!!!!

Valerie
ingleside, Illinois
U.S.A.