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Report: #1431696

Complaint Review: Envisage Skin International - Utah

  • Submitted:
  • Updated:
  • Reported By: Kathleen — THE VILLAGES Florida United States
  • Author Confirmed What's this?
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  • Envisage Skin International Utah United States

Envisage Skin International Biz Beauty Cream Ripped me off Utah

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On Jan. 19, 2018, from the Internet, I ordered a skin cream and anti-aging serum as part of a trial offer from Biz Beauty Cream.  On Feb. 2, 2018 my credit card co. notified me that there was possible fraud on my account and to contact them ASAP.  When I called they told me there were 2 charges coming thru on my account. One charge was for $103.00 from Skin Nutrition and the other was for $109.00 from Biz Beauty Cream.  The charge for $109.00 went thru.  The charge for $103.00 was declined.  My credit card co. suggested to try and resolve this issue first with the merchant and if I didn't have any success to call them back and we would file a dispute.  (which i did)  Even though there were 2 charges from 2 different companies there was only 1 phone number associated with the one product for $103.00 the product for $109.00 didn't have a phone number.  Icalled the number she gave me.  The man I spoke to about the charge for $103.00 said if I returned the product they would cancel my account. (which they did).  So I asked him if he knew anything about the charge for $109.00 and he said "let me talk to my supervisor", when he came back on the line he said "yes, that is your other account".  I said "what do you mean?", he said "you signd up for 2 subscriptions". Of course I argued and said all I signed up for was a trial offer.  I asked him if I could return the other product and he said "no". I can only assume that because the company already got the $109.00 he didn't want the product back.  I told him to cancel my subscription. (which he did) I am still out $109.00 and I am furious! I called my credit card co. back and i filed a dispute against them. How are companies like this able to continue in business?  When I checked my credit card statement for the trial offer charge the $4.98 trial offer turned into $9.91.  There were 3 different companies listed with 3 different phone numbers from 3 different states.  Skin Nutrition-855-829-6127-FL, Skin Expert Serum-855-683-3651-CA, and Biz Beauty Eye Cream-877-599-2640-UT

Any help with this situation would be greatly appreciated. Thank you!

 

This report was posted on Ripoff Report on 02/28/2018 09:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/envisage-skin-international/utah/envisage-skin-international-biz-beauty-cream-ripped-me-off-utah-1431696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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