Exede Internet Wild Blue False Information/mailed to you after you signed up with Direct Internet Texas

Yahoo must be doing something because I have not been able to get our mail. But I finally sent information on how to comtact me. I hope to hear from you soon and resolve this problem.

Virginia, I am sorry to hear about your unpleasant experience trying to get assistance.  I can most certainly help. Please email me at exedelistens@viasat.com with your name, telephone number and the best time to call.  Thanks.  

My name is David Varner and I am an Elite Dealer with Exede.  When you ordered your service, did you look for a local dealer or did you respond to an advertisement?  If you did the later, unfortunately you probably reached an independent marketing company that sells multiple products and services and not Exede.  From my experience these companies have one goal, close the sale.  Unfortunately, because they do sell multiple products, Hughes Net, Dish Net, Cable, DSL, etc, their agents may blur the lines to get the sale.

If you go to www.exede.com you will find all the disclosures as well as the ability to find a local dealer in your area.  You can also visit our web site www.lakecountrysat.com to read more information about the Exede product and our company.  Exede truly is the best thing out there for folks who live in a rural area.  We are set up to sell Hughes and Dish as well, and in my professional opinion, Exede has the very best product, service, and speed over the rest.  However, if you are streaming video 24/7 or gamming online, you are going to eat up your allotted bandwidth really quick.

Unlike the cell phone companies that don't slow you down when you go over your limit, but send you a huge overage bill.  Exede will send you a warning email when you get to 70% of your usage.  This email is sent out to the email that you gave when the account was first set up.  In addition to this, you can check your usage daily by logging into your account.  Again when you go over, you are sent out another email notification.  Your service will be slowed down to about 10 times faster than the average dial up speed, but you will not be charged.  At the slowed speed you can still browse the web, send and receive emails, but videos and large file downloads will be really slow.  Exede does have a Late Night Free Zone every night in which your speeds are restored to full speed and the data is unlimited.

As far as the cancellation process that you are describing, that is the first I have heard of that.  Exede's cancellation policy is plain and simple.  It will cost you $15/month for any months left in your contract.  You must return the modem, power supply, and TRIA (the transmitter on the end of the dish).  If these are not returned, you will be charged for them, as they do not belong to you, but to Exede.  There is nothing to fax anywhere.  You just speak with the customer service agent at 866-945-3258.

If you would like to call me, I can be reached at 866-273-4426.  I can take a look at your signal and usage and see if there is a problem.  Exede, really is a great product and they truly care about their customers.