Complaint Review: Express Auto Parts - New York New York
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- Author Confirmed
- Express Auto Parts 41 E. 11th St 11th Floor New York, New York U.S.A.
- Phone: 212-590-2448
- Web:
- Category: Auto Parts
Expressautoparts.com, Express Auto Parts. Autoparts.com ripoff, they will not refund credit card charges made for a cancelled order Ripoff New York New York
*UPDATE Employee: New Managament, New Policies, New Service Guarantees
*UPDATE Employee: New Managament, New Policies, New Service Guarantees
*UPDATE Employee: New Managament, New Policies, New Service Guarantees
*UPDATE Employee: New Managament, New Policies, New Service Guarantees
*Consumer Comment: 10/30/2006 Update, they sent my refund!
*Consumer Comment: 10/30/2006 Update, they sent my refund!
*Consumer Comment: 10/30/2006 Update, they sent my refund!
*Consumer Comment: 10/30/2006 Update, they sent my refund!
*Author of original report: Expressautoparts may have ripped off too many people!
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In November of 2004 I order a muffler from expressautoparts.com that they said was in stock and would ship in 3-5 days. I received an e-mail conformation of the order, an $89.37 charge on my credit card and a note that I would get a tracking number as soon as the part shipped.
An inquiry about the order 3 weeks later resulted in an automated response saying that my part was on back order at the warehouse level and to please allow another 3-6 days for the part to ship. After another 2 weeks went by without the part being shipped, I canceled the order and received another automated e-mail response confirming the cancellation.
Being nave, I expected a refund on my credit card which never happened. Repeated requests since then have always resulted in automated e-mail responses with messages such as please allow 30 days for your credit to show up on your credit card billing or the latest really dumb message saying that they have changed their credit card processor and can no longer give me a credit.
Complaints filed with my state attorney general's office and the New York Better Business Bureau have simply been ignored by expressautoparts.com because they seem to know that no punitive measure will be taking against them. The Washington State Attorney Generals office said they could not act as my private attorney and suggested that I hire one to recover my $89.37, lol.
Myron
Olympia, Washington
U.S.A.
This report was posted on Ripoff Report on 07/17/2005 05:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/express-auto-parts/new-york-new-york-10003/expressautopartscom-express-auto-parts-autopartscom-ripoff-they-will-not-refund-credi-150119. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#9 UPDATE Employee
New Managament, New Policies, New Service Guarantees
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Friday, December 08, 2006
ExpressAutoParts.com has been selling Auto Parts on line since 1999. In March of 2006, ExpressAutoParts.com underwent a management restructuring and a completely new management team was brought in to run the company. The new management team has successfully resolved any existing customer issues brought to its attention and is 100% committed to customer service.
A new WEB-site was launched in December 2006. ExpressAutoParts.com now provides a 3 way Guarantee to all its customers - Guaranteed quality parts; Guaranteed to fit the car you specified; and Guaranteed to ship on time. ExpressAutoparts.com's new management team is easily accessible via the phone number or email addresses posted on the new website www.expressautoparts.com.
Any customers that would like to contact ExpressAutoParts.com about their past experiences are welcome.
#8 UPDATE Employee
New Managament, New Policies, New Service Guarantees
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Friday, December 08, 2006
ExpressAutoParts.com has been selling Auto Parts on line since 1999. In March of 2006, ExpressAutoParts.com underwent a management restructuring and a completely new management team was brought in to run the company. The new management team has successfully resolved any existing customer issues brought to its attention and is 100% committed to customer service.
A new WEB-site was launched in December 2006. ExpressAutoParts.com now provides a 3 way Guarantee to all its customers - Guaranteed quality parts; Guaranteed to fit the car you specified; and Guaranteed to ship on time. ExpressAutoparts.com's new management team is easily accessible via the phone number or email addresses posted on the new website www.expressautoparts.com.
Any customers that would like to contact ExpressAutoParts.com about their past experiences are welcome.
#7 UPDATE Employee
New Managament, New Policies, New Service Guarantees
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Friday, December 08, 2006
ExpressAutoParts.com has been selling Auto Parts on line since 1999. In March of 2006, ExpressAutoParts.com underwent a management restructuring and a completely new management team was brought in to run the company. The new management team has successfully resolved any existing customer issues brought to its attention and is 100% committed to customer service.
A new WEB-site was launched in December 2006. ExpressAutoParts.com now provides a 3 way Guarantee to all its customers - Guaranteed quality parts; Guaranteed to fit the car you specified; and Guaranteed to ship on time. ExpressAutoparts.com's new management team is easily accessible via the phone number or email addresses posted on the new website www.expressautoparts.com.
Any customers that would like to contact ExpressAutoParts.com about their past experiences are welcome.
#6 UPDATE Employee
New Managament, New Policies, New Service Guarantees
AUTHOR: Larry - (U.S.A.)
SUBMITTED: Friday, December 08, 2006
ExpressAutoParts.com has been selling Auto Parts on line since 1999. In March of 2006, ExpressAutoParts.com underwent a management restructuring and a completely new management team was brought in to run the company. The new management team has successfully resolved any existing customer issues brought to its attention and is 100% committed to customer service.
A new WEB-site was launched in December 2006. ExpressAutoParts.com now provides a 3 way Guarantee to all its customers - Guaranteed quality parts; Guaranteed to fit the car you specified; and Guaranteed to ship on time. ExpressAutoparts.com's new management team is easily accessible via the phone number or email addresses posted on the new website www.expressautoparts.com.
Any customers that would like to contact ExpressAutoParts.com about their past experiences are welcome.
#5 Consumer Comment
10/30/2006 Update, they sent my refund!
AUTHOR: Myron - (U.S.A.)
SUBMITTED: Tuesday, October 31, 2006
I was contacted by Larry Levin (larry@expressautoparts.com) as a result of a post I made to a different web site. He is trying to clean up old issues and after reviewing my canceled order they promptly sent my refund.
#4 Consumer Comment
10/30/2006 Update, they sent my refund!
AUTHOR: Myron - (U.S.A.)
SUBMITTED: Tuesday, October 31, 2006
I was contacted by Larry Levin (larry@expressautoparts.com) as a result of a post I made to a different web site. He is trying to clean up old issues and after reviewing my canceled order they promptly sent my refund.
#3 Consumer Comment
10/30/2006 Update, they sent my refund!
AUTHOR: Myron - (U.S.A.)
SUBMITTED: Tuesday, October 31, 2006
I was contacted by Larry Levin (larry@expressautoparts.com) as a result of a post I made to a different web site. He is trying to clean up old issues and after reviewing my canceled order they promptly sent my refund.
#2 Consumer Comment
10/30/2006 Update, they sent my refund!
AUTHOR: Myron - (U.S.A.)
SUBMITTED: Tuesday, October 31, 2006
I was contacted by Larry Levin (larry@expressautoparts.com) as a result of a post I made to a different web site. He is trying to clean up old issues and after reviewing my canceled order they promptly sent my refund.
#1 Author of original report
Expressautoparts may have ripped off too many people!
AUTHOR: Myron - (U.S.A.)
SUBMITTED: Sunday, October 30, 2005
I received a letter from the New York state attorney general's office saying that they were starting an investigation of expressautoparts. The contact with me came as a result of my filing a complaint with their office. Apparently they have gotten enough complaints about this company, which operates under various names, that they are finally going to do something about these crooks. Let them know if you have been ripped off, filing an online complaint with the New York state attorney general's office is easy and who knows we may even get our money back.
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