Extra Space Storage Extra Storage, rude service and price increases... try another self storage company! Los Angeles, and Nationwide

About 4 months after I moved into a self storage unit at Extra space storage in LA I started having problems with them. When I went on line to pay the 5^th month's bill, the charge was higher than it is supposed to be! The system would not take the correct payment, only the new fee, over 5% higher!

I called the company and got the run around and basically told that their standard practice is to jack the rate every 5 or so months. He claimed that I had gotten a notice (I had not), and basically told me tough luck, no apology, nothing.

I finally found out after hours on the phone and being treated like crap by everyone I spoke with, that there supposedly is a glitch in their computer that it didn't give me adequate notice, and that the extra payment would be credited to my next bill (sounds like a line given to those that catch them charging more, to me).

I was treated rudely, told lies and am thoroughly disgusted with extra storage.

To add insult to injury when I moved out (found more space cheaper elsewhere) they were very rude and the manager (don't remember her name) was a true b*tch.

Would suggest you try other storage companies, especially local ones. I have found one that is much cheaper than the pre-increase price I was paying, and am promised they don't raise rates every few months. There are so many alternatives, use a company that appreciates your business and wont jack your rate constantly with out notice!!

With the rude treatment and jacking the rent over 5% in less than 5 months in a time when rents and salaries are going down and fast... I think that in the interest of truth in advertising this company should change their name to either extra rude storage or extra rate storage.

There are a lot of alternatives that wont jack your rents in less than 5 months, and will be courteous and treat the customer like a valued asset not a piece of crap.... I suggest you look further and don't rent there!