Family Protection Association Continuously charging membership fees 18 months after cancellation. They don't know how to resolve it! Austin Texas

To better our financial situation, my wife and I have been tracking our spending. At the beginning of the year, we noticed a charge to a company called Family Protection Agency that I was a member of a few years ago. We started digging through our bank statements and noticed that they have never stopped charging my account their monthly, sometimes more than once per month, recurring fee of $19.95. It is now Feb. of 2017.

After numerous calls from my end, the only response I get from them is that they are sorry and they do not know why I am still being charged. Well I don't know either, but I am still being charged. They have it documented (and tell me every time I call) that they see that it was cancelled in 2015 and they do not understand why it is still recurring. However, they can not find any details from after 2015 so they cannot resolve it.

Each time I am told they wil contact me within 24-48 hours with a resolution. I have not yet been called back in the past month, and have called them several times for a follow-up over the past month. Each time leads to the same thing, a continuous loop.

I feel that it is time for legal advice.