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Report: #1069895

Complaint Review: fingerhut - Internet

  • Submitted:
  • Updated:
  • Reported By: alucas831 — Delaware
  • Author Not Confirmed What's this?
  • Why?
  • fingerhut Internet USA

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 i work for a bank and i know about the collections call laws and finger hut is in violation but they are being sneaky about it because they don't leave a message which means they can call more than once a day but are supposed to leave a message and only call once per day. they also are not manually dialing but auto dialing because when i pick up the line there is a 1-5 minute delay for a rep. i do not know what to do but i am very upset and here is my story….



I got two items from finger hut and the total of my purchases was 227 dollars and i put a 30 dollar down payment down which brought my balance down to 197.96 and so i paid 27.32 for jan,, feb, and march and in april i missed a payment by accident and since then i had not paid until i got my refund from school and iw as going to pay it all off. well since april i have gotten about 10 calls a day and they are automatic dialing system and dont leave a message to make sure they are not caught in doing so. well on 07/17 i answered my phone from finger hut and i was going to pay 30 dollars and the rep told me if i paid 82 he would take off all fees and my left over balance would be 73 dollars. he also told me that would bring my account current and i wouldnt be in collections anymore. well if you take all my payments and subtract the balance with no fees my balance would be 34 remaining and i called saturday 07-19 and the rep told me i owed 106 dollars and i was still 38 dollars past due and the amounts didnt add up and i explained to her about my conversation from 07/17 and she told me no the rep didn't take any fees off and nothing would be removed until i paid my balance. she asked me if i knew how to read and wanted to know if i thought they were responbile for my balance and so on well i asked for a supervisor and when he got on the phone i started the conversation off saying i was upset and he immediately started the conversation off saying lets not LIE and you are a liar and i dont want to get even more mad while talking to you. he said he was listening to the call and i was a complete LIAR. i was so shocked because i work for a bank and i take supervisor calls and I know that is not customer service. i asked him if he was listening to the call he could listen to last weeks conversation and he immediately hung up on me. they are triple charging me and violating tcpa and i need help.


i do know if they are violating tcpa then i can collect between 500 to 1500 a call and they called me over all for 4 months and i get calls from 8am to 9pm almost every hour and sometimes twice a hour. I told them not to call me and i would pay the balance when i had it but they didn't listen. also i want everyone and anyone to help me take action with this company because i have heard and read about them and they are scammers. they boost their prices up triple what a normal store would charge so if a customer didnt want to pay fees the company is still making tons of money because of the amount they charge. please someone help me with this case.

This report was posted on Ripoff Report on 07/24/2013 09:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fingerhut/internet/fingerhut-horrible-company-hands-down-internet-1069895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
1Employee/Owner

#3 REBUTTAL Individual responds

thanks

AUTHOR: johnny - ()

POSTED: Wednesday, November 13, 2013

 thanks i knew something was fishy when i called and all slum dog hidus who cannot speak english answered the phone, now i read this i am flushing this catalog,

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#2 Consumer Comment

You know nothing..

AUTHOR: Robert - ()

POSTED: Thursday, July 25, 2013

 Where did you work in a bank..collecting the trash?  Because you are wrong on many cases and actually come off as just another deadbeat who wants to blame everyone else.

Where you really lost it was right here....

 i missed a payment by accident and since then i had not paid until i got my refund from school and iw as going to pay it all off.

- Okay missing a payment by accident is one thing.  But just deciding to not pay it until you can pay it all off is another and as a person who "works" in a bank..you SHOULD know the difference, and that YOU are in the wrong.

As a person who "works" in a bank you should know of something called Interest.  Interest is NOT the same as fees(such as late payment fees).  So when they offered to take off the fees..they were not giving you 0% interest.

 she asked me if i knew how to read and wanted to know if i thought they were responbile for my balance

- Well based on how you wrote this report..I think I would have asked the same thing.

As for them calling you.  The FDCPA does not apply to them because they are considered an original creditor.  So you can ask them to no longer contact you..but they don't have to stop.

So in the end if you want help...the answer is simple PAY YOUR BILL. 

 

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#1 Author of original report

Horrible disgusting company

AUTHOR: alucas831 - ()

POSTED: Wednesday, July 24, 2013

I got two items from finger hut and the total of my purchases was 227 dollars and i put a 30 dollar down payment down which brought my balance down to 197.96 and so i paid 27.32 for jan,, feb, and march and in april i missed a payment by accident and since then i had not paid until i got my refund from school and iw as going to pay it all off. well since april i have gotten about 10 calls a day and they are automatic dialing system and dont leave a message to make sure they are not caught in doing so. well on 07/17 i answered my phone from finger hut and i was going to pay 30 dollars and the rep told me if i paid 82 he would take off all fees and my left over balance would be 73 dollars. he also told me that would bring my account current and i wouldnt be in collections anymore. well if you take all my payments and subtract the balance with no fees my balance would be 34 remaining and i called saturday 07-19 and the rep told me i owed 106 dollars and i was still 38 dollars past due and the amounts didnt add up and i explained to her about my conversation from 07/17 and she told me no the rep didn't take any fees off and nothing would be removed until i paid my balance. she asked me if i knew how to read and wanted to know if i thought they were responbile for my balance and so on well i asked for a supervisor and when he got on the phone i started the conversation off saying i was upset and he immediately started the conversation off saying lets not LIE and you are a liar and i dont want to get even more mad while talking to you. he said he was listening to the call and i was a complete LIAR. i was so shocked because i work for a bank and i take supervisor calls and I know that is not customer service. i asked him if he was listening to the call he could listen to last weeks conversation and he immediately hung up on me. they are triple charging me and violating tcpa and i need help.


I do not know but i do know if they are violating tcpa then i can collect between 500 to 1500 a call and they called me over all for 4 months and i get calls from 8am to 9pmalmost every hour and sometimes twice a hour. I told them not to call me and i would pay the balance when i had it but they didn't listen. also i want everyone and anyone to help me take action with this company because i have heard and read about them and they are scammers. they boost their prices up triple what a normal store would charge so if a customer didnt want to pay fees the company is still making tons of money because of the amount they charge. please someone help me with this case.




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