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Report: #1082268

Complaint Review: fingerhut - saint cloud, mn 56372-1250

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  • Reported By: eillamac1 — Melrose Park Illinois
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  • fingerhut PO Box 1250 saint cloud, , mn 56372-1250 USA

fingerhut Fingerhut.com threatened to charge me a fee that was waved if I closed my account saint cloud mn

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I received a Fingerhut magazine in the mail and found a Bone Collector air rifle that I was interest in. I applied for the Fingerhut credit card and was approved.  I purchased the air rifle for 299.00. When I received the rifle I saw the same rifle at Cabelas and Walmart for 199.99. I observed that the return policy is 30 days but I would be responsible to pay the shipping ans handling fees. I sent ghe rifle back and dudnt hear from Fingerhut. I never received a statement from Fingerhut and asdumed since the credit card was new I would receive a statement in the next billing cycle.  I then received a call from Fingerhuts collections department.  

The agent stated that I now owe 57.95 due to interst and late fees added to the original 22.00 shipping and handling fee. I went back and forth with the agent for 35 minutes and finally settled with them for a payment of 35.00 which I still wasnt hapoy with. I paid the 35.00 fee and was told my balance was now zero. Please understand that I dont have any merchandise and have paid 35.00. I then asked to be transferred over to customer service but was told I would have to call back the same number I just called and that she was unable to transfer me to customer service.  

I called the same number back and spoke to a customer service representative and stated that I wanted to close my account. The rep told me that I would be charged a 5.00 fee for making a phone payment that the previous agent just waved. The argument began, I was totally frustrated.  I asked the rep if she felt it was fair that I am a new customer and have been subjected to several fees and I double talk from three different representatives of Fingerhut? She then told me that she would wave the 5.00 fee that I was already told was waved, only if I would keep my account open. This company scams people, please avoid using this company at all cost. 

This report was posted on Ripoff Report on 09/06/2013 12:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fingerhut/saint-cloud-mn-56372-1250/fingerhut-fingerhutcom-threatened-to-charge-me-a-fee-that-was-waved-if-i-closed-my-accou-1082268. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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