Fingerhut They want to charge me over $30 for shipping and handling on a item I returned. Sausalito California

I ordered a slip cover from Fingerhut back in September. I measured my sofa and ordered the appropiate size cover. When I received the item, I immediately noticed it was about 2 feet too short. Not even close to the size stated in the caralog. I returned the item within a couple of days and also reequested a replacement item of the next largest size.

I never received the correct item, and today, Dec. 15th, 2015, I received a call from someone claiming to be Fingerhut, then a debt collector, then a Fingerhut employee. She said I had a balance of over $30 that was owed. When I asked her what the charges were for, she was EXTREMELY rude and would not answer the question. When I persisted, she hung up on me.

I immediately called Fingerhut to verify this. I called the 800 number listed on their website. After several questions, some asked more than once, the agent left the line and a recording started to play, indicating that this call was an attampt to collect a debt. I was already upset at this point, and this just infuriated me. I yelled "hello?" about five times and the agent got back on the line. I again asked what the charges were for, and was told that the charges were for shipping and handling for the incorrect item. I told him that there was no way I was going to pay charges for an item that they either misrepresented in their catalog, or an item that was shipped incorrectly. The agent practically ignored me and told me that interest charges were going to continue to be added to the balance. He gave me no indication that he was worried about an unhappy customer or providing any type of customer service whatsoever.

As far as I know, they purposely send out incorrect items just to make money on charges of this type. Do yourself a favor: stay away from Fingerhut.