Firestone Complete Auto Care Credit First National Association or CFNA Firestone and Credit First National Association or CFNA - are self contained are Partners in Crime Amherst New York & Nationwide

Firestone denied damages that was made to my vehicle while being work on at a Firestone Facility. And also Claims that im responsible for a service that was not fulfilled and that im clearly not satisfied with.. Firestone suggested repairs in January of 2015 that would allow for them to Align my vehicle. Yet my vehicle to this day had not been properly aligned after 3 attempts, and by two separate Firestone Locations.

Heres the undeniable points of the situation ( This is leaving out the damage Firestone service center did to my vehicle that was outside of the work i authorized.).....

I went into Firestone for a wheel alignment and inspection, they checked my vehicle and found that in order to do a wheel alignment I would need to replace both ball-joints and one tie rod. I approved the work so i could get the car inspected and aligned..

After the work was complete I left and returned telling them that my wheel was almost 25 degrees off center, They then told me that in order to get it aligned correctly i would need to replace the other (second) Tie rod.. At that point i was pressured into approving the the work for the second tie rod, so they could correct the alignment.

After the second alignment I returned to Firestone and explained that car was running rough and that the alignment was still not centered and that the vehicle was still pulling to one side.

I then contacted the claims department and the regional manager directed me to take the vehicle to the Firestone service center that was located down the street to have them see if they could find out why the alignment was not working out.

I took the vehicle to the 2nd Firestone service center and they also incorrectly Aligned my vehicle for the 3rd time.

Firestone Also Damaged the coolant system and other parts of my vehicle that had nothing to do with the work that had been authorized (including the second location lifting my vehicle incorrectly).

So Firestone simply installed the Ball joints and tied rods in-correctly, therefor not allowing them to Align my vehicle, And this happens after Three attempts, and between three separate locations. I was never told that my vehicle had any other issue that was causing Firestone to be unable to Align the vehicle correctly.

I was also instructed by Jim Flint of firestone, to take my vehicle to the Land Rover repair center to have Firestones work inspected.. Firestone then refused to authorize the Land Rover Dealer to do a thorough diagnostics or even a basic inspection..

I have been faithfully paying on my Firestone Credit Card bill, thinking that the situation would be corrected by firestone, The issue started back in March of 2015, yet i just received a letter stating there decision on 10/24/2015.

I was originally offered a refund for the alignment, but not for the repairs that was suppose to lead to Firestone being able to align my vehicle properly.

To this day my vehicle has not been aligned, and any work that was suggested by Firestone to be done to complete the alignment and inspection has simply been a waist of time and money.

In Conclusion: Firestone is denying its responsibilities to be in accordance with the NYS Service and Repair Shop regulations, in addition to the NYS DFS rules

At Minimal, It is Not our fault that Firestone's Service Center was unable to align our vehicle, even after we replaced ALL the parts that they suggested and claimed that was necessary to complete the job.

My Vehicle is in much worst shape than it was in when it arrived at Firestone. But sense firestone acts as its own insurance company they clearly believe they are outside of the law other financial institutions.

On Top of everything listed above, Firestone has also been Over Charging me in interest , And doubling up minimum payment amounts during billing. I will be including copies of my statements.

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A fair resolution would be full reimbursement for the Services that Firestone offered but was not able to fulfill.. $1400 plus the interest charged, that was not suppose to start for 6 months. Not to mention being charged $109.42 in interest in the month of September (statements attached).

And also compensation for the damages they did to my vehicles coolant, engine and suspension system will working on my vehicle. The universal coolant they use to pressurize the coolant system so they could check for a coolant leak mixed with my original BMW coolant and caused circulation problems which let to major issues. They also Damaged my Rear driver EAS system while lifting the vehicle incorrectly. ultimately leading to Firestone doing so much damage to my vehicle that the repairs would be more than the vehicle is worth at this point $6500

All of this can be verified, by the receipts im attaching to this Complaint which shows that Firestone gave me estimates in January, feb, and March of 2015 for the work they started in March, The receipts also show that my Vehicle was inspected at Firestone when the work was first Authorized. The receipts also show the recommendations that Firestone gave me for any work that would need to be done in order for the vehicle to pass inspection..

The mileage will reflect that my vehicle was not being driven and that the issues that arose obviously would have had come from Firestone Service Center.

The Receipts clearly shows the progression of how my vehicle went from only needing an alignment, light bulb and Horn, which I purchased (attached to complaint), to multiple codes being read by Firestone diagnostics system after my complaints.

The Receipts also show that the Range Rover Service Center was told not to diagnose or inspect the vehicle themselves and instead they were given permission to let a Firestone authorized "third party" inspector to come to there location and inspect the vehicle without me or the Range Rover Service Center to supervise the inspection. They also stressed that he didn’t inspect ANYTHING, He didnt use a lift not take the vehicle for a drive off of the property. I would argue how was this a fair and balanced inspection?

I also have requested a copy of the inspectors report, which I still have not received.

The Receipts also shows that Firestone, Aligned the vehicle on several different occasions and at two different locations.

The Receipts also shows the results of an inspection I had performed at another auto shop that listed issues with the work that was done.

It is clear that if the vehicle was originally as damaged as Firestone last diagnostics shows

There is no way or reason for me to spend $1400 on a ball-joints, tie rods and inspection. So if the vehicle had as many error codes as Firestone listed in there Diagnostic tests. All of the error codes must have arrive while being under Firestones care.

The Receipts also shows that, the Original excuse they gave for my vehicle running rough after there original work was complete was because of what they listed as a faulty Serpentine belt and the Transmissions Coolants O-Rings on 03/23/15... Yet Firestone listed the leaking coolant and loss of power as being caused by, a Rusty Radiator and shaft bearings in July of 2015.

Finally, The Receipts clearly shows that Firestone not only used There universal coolant in my vehicle on several occasions, but also on at least one occasion Pressurized my coolant system for testing. My Vehicles Coolant System can only be filled with BMW's Exclusively Formulated Coolant (will include a picture of the proper coolant and what it states). This alone is enough to show the damages Firestone has caused my vehicle, but coupled with all the information im submitting, there should be no question to what Firestone has done wrong in this situation.

Totaling $7900