First Data Associated Bank Merchant ServicesFirst Data Merchant Services Bait and Switch Practices Hagerstown, Maryland & Coral Springs, Florida

Like many others, I was a victim of First Data's Bait and Switch dealings. In the agreement I signed with this company, I was not supposed to be charged a quarterly or annual compliance fee as I was on an account under another account which was supposed to be charged.

They weren't and I was. Every 4 months for 4 years. After my first charge, I called my Representative. She assured me she would take care of it.

As she did every 4 months. She would show me emails to and from First Data but nothing was done until December of 2013. Finally, the company admitted that they had made a mistake and refunded me for the last year of charges. What about the previous 3 years, I asked?

They didn't have records going back that far, they said. After talking to a couple different CSRs I found one who was willing to send me copies of all my statements back to when I started. He is obviously a possessor of great magics, as I was told these no longer existed. I added up these amounts for them and called back.

Was told it was up to me to prove this as I had stopped service with them and my account was no longer a priority to them. Ookay then. I obtained a copy of my original agreement I made. It showed that I never agreed to the quarterly or annual compliance fee.

When I finally reached the CSR who had previously told me my existence no longer mattered as I was no longer one of their customers, I was told by him that it didn't matter if it was in the agreement, as they would just changer their copy to reflect what they wanted. Solid sales work, Champ!

This company is horrible.

I would strongly suggest anybody who is looking for credit card processing stay far away.If this is the company that your bank uses, take your money and run to a place who is not looking to take from small business owners.